Global Cs Lead Data Analyst

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

We are seeking a highly skilled and experienced Lead Data Analyst to join our Global Customer Service Data Team. In this high-impact role, you will leverage data to empower stakeholders, shape strategic decisions, and drive meaningful improvements in customer service operations.
This role requires a balance of detail-oriented precision and strategic vision. You will ensure data quality and reliability while keeping a focus on the bigger picture, aligning your work with our long-term goals. Your ability to effectively communicate complex insights to both technical and non-technical stakeholders will be crucial in driving alignment.
With deep expertise in analytics, customer behavior, and industry best practices, you will identify opportunities to optimise processes, implement automation, and introduce advanced analytics solutions. As a thought leader, you’ll foster innovation and collaboration, ensuring our customer service operations stay ahead in a competitive industry.

Location: Hybrid - 3 days a week from our Amsterdam office & 2 days working from home

Reporting to: Customer Services Analytics Manager

These are some of the key ingredients to the role:

• Analyse large datasets, transforming raw data into actionable insights utilising data processing and visualisation tools, helping teams make smarter, data-driven decisions.

• Design and deliver dashboards, reports, and presentations that clearly communicate complex data insights, empowering leadership and stakeholders to take meaningful actions.

• Own the end-to-end reporting process, ensuring timely and accurate delivery of high-impact outputs that drive operational and strategic improvements.

• Mentor and coach junior team members, cultivating their growth while creating an environment that values excellence and continuous learning.

• Collaborate across global CS analytics, engineering, and product teams to align goals, close knowledge gaps, and ensure consistent, reliable data across markets.

• Explore new technologies and trends in analytics, bringing fresh ideas and innovative approaches to elevate team performance and business impact.

What will you bring to the table?

• Proven experience in data analytics, business analysis, or KPI reporting, preferably in dynamic, fast-paced environments.

• Strong proficiency in SQL (e.g., Google BigQuery, AWS) and a proven ability to work with complex data structures. Hands-on experience with data visualization tools (e.g., Tableau, Power BI) and a solid understanding of data modeling, database design, and ETL processes.

• Exceptional communication skills, with the ability to distill complex data into clear, actionable insights for senior stakeholders and bridge the gap between technical and business needs.

• Strong stakeholder management skills, with a focus on defining project scopes, aligning expectations, and delivering high-quality outputs with accountability and precision.

• A proactive, self-driven mindset with a natural curiosity to explore data, identify opportunities, and independently lead projects from start to finish.

• Familiarity with Python or R for advanced analytics and scripting is a plus.

• Experience in Customer Service or e-commerce environments is a strong advantage, particularly if coupled with a focus on operational efficiency or customer experience.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!