Graveyard Guest Host (Redwood)

Rogue Retreat is an equal employment opportunity employer.

Guest Host - Redwood The shift is from 12:00 Midnight to 8:30 am.

Job Classification: Full-Time, Non-Exempt, eligible for overtime

Job Grade: 1

Reports to: Site Manager

Objective and Purpose
Redwood in Medford, Oregon, refers to a housing project run by Rogue Retreat that transformed the former Redwood Inn motel into a facility with medical respite spaces and transitional housing. The project provides 21 medical respite units for those recovering from illness or surgery and 24 studio apartments for individuals and families experiencing homelessness. The Guest Host is an important part of ensuring that the Redwood is a safe, sanitary and welcoming environment. This position offers support to create a trauma-informed environment where guests can overcome barriers to obtaining housing and self-sufficiency. The Redwood includes an outdoor environment and conditions may be cold, wet, and snowy in the winter months, hot and dry in the summer. It is the responsibility of the employee to wear appropriate shoes and clothing for the season.

Required Qualifications
· High School Diploma or equivalent.
· Current valid driver’s license and, depending on the shift, be insurable with our auto insurance provider, as driving our guests in a company vehicle or running errands for the site may be necessary.
· Based on business necessity and due to the nature of the population we serve, some in active addiction, if you have a substance use disorder you must have 2 years clean since your last use. All employees of Rogue Retreat must be compliant with our drug and alcohol policy. You must be able to successfully able to pass a pre-employment drug test.
· Ability to work under close supervision or independently.
· Exhibit good verbal communication skills.
· Exhibit ability to work well with guests, volunteers, and co-workers.
· Exhibit problem solving skills in acute and/or emergency situations.

Key Competencies
Accountability
Customer focus
Job knowledge
Teamwork and collaboration
Building trust
Embraces change
Living the mission, vision, values
Time management
Communication skills
Interpersonal skills
Self-direction
Valuing Diversity

Preferred Qualifications

· One year of experience as an employee or volunteer working closely with people experiencing homelessness or other marginalized populations.

· Certification or training in mental health first aid, addiction recovery principals, effective communication, crisis de-escalation, crisis intervention, adverse childhood experiences, trauma informed care principals or other relevant training.

Essential Functions

· Become familiar with the Policy & Procedure manual and follow all company guidelines.

· Become familiar with the Guest Agreement to assist guests with knowing and complying with rules.

· Assist guests with daily activities and needs.

· Assist guests with intakes and exits.

· Assist guests with organization of personal space.

· Redirect unwanted behaviors and deescalates situations as they arise.

· Ensure site safety by performing regular rounds of the facility.

· May need to ask guests to leave to for extreme rule violations.

· Understands and implements any necessary emergency procedures.

· Assists volunteers and donors as needed.

· General maintenance duties for the facilities.

· Ensuring non participants, or non-residents are not on premises, and removed as needed.

· General cleaning which can include bathrooms, laundry room, pantry, smoke area, parking lot, and other areas as assigned, including cleaning a room in emergent need.

Physical Demands
Activity and Percentage of Time
Sitting - 25%
Stand, walk on unstable, changing dirty, rocky or gravelly ground - 75%
Lift/carry items up to 25 pounds approximately - 50%
Push/pull items up to 25 pounds approximately - 50%
Twist/turn, reach over shoulder and head, and reach outward - 50%

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person