Group Trainee Customer Service Advisor

Customer Service Advisor - Trainee

Location: Cork Dealerships - Mahon, Douglas, Bishopstown
Type: Full Time, Permanent

About Us:
Johnson & Perrott Motor Group is one of Ireland’s leading motor groups, dedicated to keeping Ireland moving.

Role Overview:
We are seeking a Group Trainee Customer Service Advisor to join our Aftersales Team. This is a rotational support role, working across all dealerships within the Group to provide holiday cover and additional support where needed. With full training provided, you will gain experience in multiple franchises, working alongside our Aftersales teams to deliver outstanding service to our customers. As this is a support role, you may be based in our Mahon, Douglas or Bishopstown Dealerships.

What You’ll Learn:

• Customer service essentials, including meet-and-greet and managing service bookings.
• Detailed knowledge of our vehicles and services.
• Best practices for maximizing sales opportunities.
• Updating customer information on our CRM system.
• Providing updates and discussing service options with customers.

What We’re Looking For:

• Team Player: Organized, flexible, with strong interpersonal skills.
• Problem Solver: Able to handle challenges with ease.
• Tech-Savvy: Good IT skills, attention to detail, accuracy, and numeracy.

Benefits:

• Competitive Compensation: We offer a competitive package, with access to a pension scheme once eligible.
• 4 Day Work Week: Enjoy a 4 Day Work Week with this role.
• Wellness Initiatives: We prioritize your well-being and offer wellness programs to support your health and happiness.
• Bonus Opportunities: We provide sales and employee referral bonuses to reward your contributions to our team.
• Employee Assistance Program: Access to a support program to assist with any challenges you may face.

Ready to Apply?

Job Type: Full-time

Benefits:

• Company pension
• Employee assistance program
• On-site parking
• Sick pay
• Wellness program

Licence/Certification:

• B Driving Licence (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person