Guest Services

About Maple Grove, MN

Maple Grove is a forward-thinking, thriving community in the northwest suburbs of the Twin Cities metropolitan area. We are home to over 70,000 residents with a projected population of 90,000 by 2040 with 2,500 acres of undeveloped land. The City of Maple Grove is proud to employ over 250 benefit-earning employees, 500+ part-time, casual, temporary, seasonal employees, and 100 paid-on-call firefighters to staff our many departments. We provide public safety, public works, community and economic development, parks & recreation, and many other important public services to a growing community.

The Position

Responsibilities

• Provides quality customer services to all patrons while performing any task or function.
• Receives and routes phone calls, takes and distributes messages.
• Greet and refer visitors to proper persons or areas, provide general information, and answer routine questions regarding general services, programs, and procedures.
• Assist patrons in completing forms and applications that require standard information.
• Operate office equipment to assist in the completion of tasks/functions.
• Assist with sending out mailings, materials, and equipment process deliveries.
• Operate cash register, computer, I.D. equipment, cleaning equipment, concession equipment, and prepare food in concessions stand.
• Accept mail-in registrations for participants in recreational programs, activities, classes, and lessons. Follow all established procedures to process registrations.
• Coordinates efforts to ensure the City of Maple Grove is an equitable, inclusive, and respectful organization and supports the City’s mission, vision, and core values.
• Demonstrates ability to understand and respect the diversity of customers and co-workers, effectively communicating with individuals whose first language may be one other than English.
• The duties listed above are intended to illustrate the type of work performed and are not all-inclusive. Supervisors will assign work found similar in nature for the position.

• Basic math skills.

• Develop positive working relationships with the public and fellow employees.
• Work under pressure and remain calm and pleasant under stressful situations.
• Operate a cash register and perform simple math skills.
• Willingness to learn effective sales techniques.
• Work in a moderately noisy environment.
• Observe the public in corridors, concessions, and indoor and outdoor pool areas.
• Operate or learn to operate various office and concession equipment.
• Work a flexible schedule.
• Work in a moderately noisy environment.
• Lift 25 lbs or more.

Qualifications

Equivalency: An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Need to have:

• Must be 16 years of age or older.
• Lift 25lbs or more.

• High school diploma or equivalent.
• Previous experience in a food service environment.
• Previous clerical experience and multi-line phone use.
• Experience using cash registers and computers.
• Previous customer service experience in a diverse, high-traffic environment.

Supplemental Information