Guest Services Associate - Seasonal School Group Greeter

The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Objective & Safety/Security Sensitive Designation

Essential Functions

• Provides membership program information and sell memberships
• Answers guest inquiries related to daily activities, directions, and other guest concerns
• Answers phone, takes reservations and payments by phone, answers questions
• Utilize Point of Sale for admission sales, membership sales, cash handling, Credit Card Processing, verifying ID and valid memberships
• Assist with set up and offer staff support for catered functions and events as needed
• Cross-trained to offer support to ride operators and school group ambassadors

• Greet guests as they arrive at the Little Rock Zoo and answer general questions related to group arrival, zoo policies, and daily activities
• Direct guest to the appropriate entrance/ group waiting area
• Assist with directing school busses and ensuring they park in the designated spots for safe loading and unloading
• Identify group leader, explain group check-in process, accurately count group in, and take payment
• Assist with set up and offer staff support for catered functions and events as needed
• Cross-trained to offer support to admission associates and ride operators

• Train Operator must be at least 21 years old

• Inspect carousel/train hourly to ensure all parts are in working condition
• Reports all maintenance needs to the Guest Services manager(s) on duty
• Assists small children on carousel horses/train seats
• Receives money, tokens, and coupons from guests
• Ensures that all height requirements are followed according to the Dept. of Labor guidelines
• Maintains a level of safety & awareness for the guests riding the carousel/train
• Cleans all train cars, carousel horses, chariots, and platform
• Turns on approved music at the beginning of the shift and ensures it is playing throughout the day
• Assist with set up and offer staff support for catered functions and events as needed
• Cross-trained to offer support to admission associates and school group ambassadors

Minimum Qualifications, Additional Requirements and Supervisory Responsibilities

• ADDITIONAL REQUIREMENTS:
  • Must be able to work in various weather conditions.
  • Certain positions require workers to be at least 21.
  • Must be able to work different shifts, weekends, evenings and special events.
• DISCLAIMER:
  This document does not create an employment contract, implied or otherwise.

Application Requirements

• Online applications only
• Applicant’s answers to supplemental questions will be used to screen for minimum qualifications electronically.
• Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate.
• List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications.
• All communication regarding application status will be sent to candidates via text message/email address listed on account.
• You may check your inbox in your Careers/LittleRock account to review all notices sent to the email address associated with your applications.
• Applicants may check application status for any position by logging into their account at Careers/LittleRock or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.

City of Little Rock temporary employees, volunteers or interns do not receive any additional benefits (leave, insurance or retirement/pension).