Guest Services Night Auditor

Job Overview
Join our dynamic hospitality team as a Guest Services Night Auditor, where your energy and attention to detail will ensure a seamless experience for our guests during overnight hours. In this vital role, you will oversee the nightly audit process, provide exceptional guest service, and maintain the smooth operation of front desk activities. Your multilingual skills and hospitality expertise will help create a welcoming environment that encourages guest satisfaction and loyalty. If you thrive in a fast-paced setting and possess a passion for hospitality management, this is your opportunity to shine!

Duties

• Conduct the nightly audit process, verifying all financial transactions, reservations, and guest accounts to ensure accuracy and completeness
• Greet guests warmly upon arrival or during check-in/check-out procedures, providing friendly and professional customer service at all times
• Manage multi-line phone systems with excellent phone etiquette, handling guest inquiries and reservation requests efficiently
• Maintain front desk operations during overnight hours, including processing reservations, cancellations, and modifications
• Assist guests with special requests, guest relations issues, or concerns to enhance their overall experience
• Monitor security cameras and perform routine safety checks around the property to ensure a secure environment
• Prepare detailed shift reports, incident logs, and audit documentation for management review

Requirements

• Proven experience in hotel management or hospitality management roles with a focus on guest services or front desk operations
• Strong knowledge of hotel operations, night audit procedures, and guest relations best practices
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively
• Excellent customer service skills with a friendly demeanor and professional phone etiquette
• Ability to operate multi-line phone systems and basic hotel management software efficiently
• Previous hotel experience in a resort or similar hospitality setting is preferred
• Strong organizational skills with keen attention to detail and accuracy during financial audits

Join us in delivering memorable experiences around the clock! We’re dedicated to fostering an energetic work environment where your hospitality talents can truly thrive. This paid position offers an exciting opportunity to develop your career while making a positive impact on our guests’ stays.

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount

Work Location: In person