Guest Services Supervisor

Job Title: Guest Services Supervisor

Job Type: Full-time, Hourly

Supervisor: General Manager

About us

Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to – our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird “Dogma”:

The Bird “Dogma”

1. We Put People First

2. We Dependably Drive Results

3. We Constantly Keep a Positive Attitude

4. We Never Stop Improving, Ever

5. We Relentlessly Solve Problems

Summary

Our Guest Services Supervisor oversees all front office staff to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies.

Duties & Responsibilities

• Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure the hotel meets and maintains all Company expectations regarding Quality, Service, Profit, and Teamwork.
• Assist in promoting, developing, and maintaining a work environment that provides an exceptional.
• Great service experience for both team members and guests.
• Assist with operating the hotel within an approved annual operating budget.
• Assists in ensuring Hotels policies and procedures are consistently communicated and followed. Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and coworkers.

Experience, Skills, and Education

• Requires a knowledge of business leadership etiquette, principles, and practices.
• Requires the ability to speak English and communicate clearly and effectively, both orally and in writing. Effective communication includes the ability to handle team member and guests’ issues with finesse and professionalism.
• Requires ability to relate and interact with people in a warm, friendly, and professional manner.
• Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail.
• Requires the ability to handle multiple tasks simultaneously and efficiently.
• Ability to work nights and weekends.
• Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Supervisor may be asked to perform.

About EverSpring Inn Bismarck

The EverSpring Inn sits next door to the Kirkwood Mall, on one of the most traveled corners of Bismarck’s Expressway, which is home to numerous restaurants and the Bismarck Event Center. EverSpring’s long tradition of friendly service along with its new facelift and guest amenities have positioned it to become the top value in all of the Bismarck/Mandan valley.