Healthcare Customer Service Representative | Front-Desk

Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.

As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks.

This is a full-time role, on a US shift and on a Work in the office set-up. If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

● Receive incoming calls from customers and assist them with their needs
● Assist in setting appointments for patients and double-check appointment confirmation
● Gathers information related to customers’ concerns and provides appropriate resolution
● Open and maintain customer accounts by updating account information
● Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
● Process orders and label faxes received electronically
● Call patients to update them with their upcoming scheduled procedures including clinical preparations

QUALIFICATIONS:

● With BPO experience of at least 1 year in a healthcare insurance account
● Experience in radiology accounts/digital imaging centers is a plus
● Experienced with appointment scheduling and back office is a plus
● Must be familiar with CPT, ICD/ICD10, and DX codes
● Trained/certified in HIPAA

WHAT’S IN IT FOR YOU? (Be part of a Dynamic US Team!)

● Experience work-life balance while working the night shift with weekends off rest days
● Full-time permanent position
● Competitive base salary with allowance
● 13th-month pay
● Paid Leaves and Service Incentive Leaves
● Health insurance with dental coverage upon regularization with the opportunity for an additional 2 dependents
● We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
● Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Paid training

Work Location: In person