Healthcare Employee Helpdesk | Timekeeping

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Monitor and maintain the EVV (Electronic Visit Verification) tracker to ensure aides are arriving for their shifts on time and resolve any discrepancies with clock-ins.
• Respond to inquiries from nurses via text, Cub Hub, and after-hours emails promptly and professionally.
• Make return calls to nurses as needed to resolve issues, answer questions, and provide support.
• Communicate with nursing staff regarding scheduling and any necessary clarifications.
• Ensure all back-office HR tasks are completed efficiently and accurately.

Requirements

• At least 6 months of BPO experience for a Healthcare accoung
• With HR function experience
• Good verbal and written English skills
• Willing to work in Buendia, Makati or Shaw Blvd, Mandaluyong
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

Job Type: Full-time

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• Evening shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Application Question(s):

• What is your recent salary and expected salary range?

Application Deadline: 02/12/2024