Hoka Sales Assistant - Expression Of Interest Qld

At HOKA, our goal is to inspire people to move. We want to empower all athletes to act fearlessly and creatively, to drive forward with purpose and passion – and with an “always-on” mindset for innovation and thinking outside the box, we craft bold and unexpected new solutions for athletes of all types. We aim to amplify voices and help provide access to running, walking, fitness and the outdoors. We believe everyone is an athlete. And however you find joy in movement, HOKA has your back.

Position Description – Sales Assistant

Job Profile
POSITION: Sales Assistant DEPARTMENT: Retail
REPORTS TO: Store Manager DIRECT REPORTS: N/A
LOCATION: TBA SCOPE: Accent Brands
PREPARED BY: Group HR Manager PUBLISHED/UPDATED: February 2021

Main Purpose of the Job
The Sales Assistant purpose is to demonstrate energy and passion for creating the ultimate customer experience. By focusing on the customer experience, our Sales Assistant team contribute to the store’s sales and profitability by enhancing customer engagement and commitment to the brand.
All Accent Group policies and procedures must be upheld and adhered to at all times.

Key result areas include:
1. Customer Experience and Sales
2. Workplace Health and Safety
3. Product Knowledge
4. Team Collaboration & Rosters
5. Banking & Loss Prevention

Key Requirements
Specific duties and reasonability Measures of Performance
1. Customer Experience and Sales

• Ensure that correct customer experience model and quality of the selling steps processes are executed in every customer interaction.
• Support in maintaining store presentation and hygiene standards and shows initiative to maintain these standards
• Ensuring any complaints from customers about products are quickly resolved, or by referral to Manager if appropriate
• Demonstrates knowledge of stock procedures and assisting management if requested.
• Ensure that other duties assigned from time to time are actioned in an efficient and professional manner

Sales

• Achieve personal sales and KPI targets set
• Maximising sales by driving and offering our add-ons (e.g. socks, sprays, accessories etc) in every customer interaction
• Knowledge of the store KPI's e.g. store targets, sales targets, UPT, daily planner
• Knowledge of where to find and record daily sales targets
• Understands the expectations of personal targets
• Starting to demonstrate knowledge of how to self-navigate to increase KPI's through various sales techniques
• Able to complete daily planner if required
• Sales & KPI reports
• Completion of training on COMBI and other training platforms

1. Workplace Health & Safety

• Take care of your health and safety and the safety of others
• Avoid short cuts which could put yourself or someone else at risk
• Cooperate with Accent Group when they are taking action to improve health and safety
• Follow safety policies and procedures including wearing Personal Protective Equipment (PPE) when required Report work-related hazards and incidents
• Complete all required WHS training
• Other duties as required from time to time
• Complete Incident Report accurately and within 24 hours of the incident occurring
• Reporting any issues to management immediately

2. Product Knowledge

• Knowledge of key store products and able to memorise further information regarding the businesses best seller's, e.g. product price, promotions, materials, history
• Completes a 'pair check' product in every transaction consistently
• Continually looks to expand and broaden their knowledge of products
• Attends all product training sessions
• Completion of all training on COMBI and other training platforms
• Up to date on all knowledge of products within store

3. Team Collaboration & Rosters

• Knowledge on how give and welcome feedback to management
• Shares important or relevant information with the team
• Works well within a team and readily supports all team members
• Able to listen actively to constructive feedback provided and action
• Knowledge of rostering rules compliance
• Understands the procedure for swapping shifts with team members of similar level & capabilities, and procedure for providing personal availability for work.
• Responsible for the individual expectation of clocking in and out of all shifts and break
• Follows correct policies and procedures

4. Banking & Loss Prevention

• Knowledge of store float, banking and Till Clearance procedures with the ability to carry out in the absence of management
• Knowledge and ability to ensure bag check process is being adhered to with all customers
• Knowledge of what Loss Prevention is and when to be contacted
• Understands the importance of data integrity within the store
• Loss Prevention and Safety knowledge

Education Required
Not Applicable

Experience, Knowledge and Skills Required
Experience • Retail sales experience
Knowledge & Skills

• Have a ‘Make it Happen’ attitude
• Self-motivated and result-focused
• Passionate for customers
• Enjoy working with people
• Drive and energy
• Committed to continual improvement and receptive to feedback
• Hold themselves to a high level of integrity always acting with moral values

Core Competencies Required
Have a ‘Make it Happen’ Attitude

Communicating effectively:
Communicates professionally and effectively through various mediums whilst managing expectations. Actively listens and respects others ideas and opinions. Able to give and receive feedback after training.

Collaborates:
Approachable and flexible to the store, managers, and team's needs and understands how to balance these.
Seen as a team player, works well within a team and encourage collaboration. Is cooperative, helpful, and gains trust support and respect of team members

Influencing:
Building knowledge through observations and learning approaches to effectively lead other casuals. Can diffuse even high-tension situations comfortably.
Relates and accepting of all kinds of people, inside and outside of the Company

Productivity:
Manages time effectively and priorities tasks with guidance and direction from management. Takes immediate and independent action to accomplish objectives.

Self-Awareness:
Awareness of their behaviour and impact on others, taking the opportunity to reflect on situations. Contributes positively to team culture and seeks feedback on development opportunities and acts on this.

Resilience:
Demonstrates the ability to operate in a fast-paced environment, seeking peer and line management support, escalating where appropriate. Can bounces back from setbacks or challenges whilst maintaining a positive attitude. Able to adapt to change quickly and positively

Drives Results:
Is accountable to deadlines (as directed and guided by management) to understand the wider impact of your input on other team members. Always displays a positive attitude to drive results - Goes above and beyond!

Customers Focus:
Keeps the customer at the heart of everything we do, and challenges others to do the same.
Proactively gains insight into customers needs and identifies opportunities that benefit them

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.