Home Appliance Service Technician

We are seeking a skilled and motivated Home Appliance Service Technician to join our team. The successful candidate will be responsible for diagnosing, repairing, and maintaining a wide range of household appliances, both in the workshop and at customer premises. This role requires technical expertise, problem-solving skills, and a commitment to delivering high-quality service and customer satisfaction.

Key Responsibilities

• Diagnostics & Repair: Inspect, diagnose, and repair household appliances such as refrigerators, washing machines, dryers, ovens, dishwashers, and small electrical appliances.

• Preventive Maintenance: Conduct scheduled servicing, performance checks, and safety inspections to ensure reliable operation of appliances.

• On-site & Workshop Service: Provide professional installation, testing, and repair services both at customer locations and in the service centre.

• Reporting & Documentation: Prepare accurate service reports, maintain records of repairs, parts usage, and customer communications.

• Parts & Inventory Management: Order, track, and manage spare parts, working with suppliers to ensure timely availability and cost efficiency.

• Customer Service: Clearly explain repair findings, provide practical maintenance advice, and maintain a professional, customer-focused approach at all times.

• Health & Safety Compliance: Adhere to workplace health and safety standards, ensuring a safe work environment for both staff and customers.

Key Skills & Requirements

• Demonstrated 2 year minimum, experience as an appliance service technician or in a related electrical/mechanical trade.

• Comprehensive knowledge of household appliance systems, components, and repair practices.

• Ability to interpret and apply technical manuals, schematics, and wiring diagrams.

• Relevant trade certification (e.g., Electrical Service Technician licence, TLC, or equivalent) is highly desirable.

• Strong analytical and troubleshooting skills with attention to detail.

• Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.

• Valid New Zealand driver’s licence (a company service vehicle will be provided).

• Ability to work independently, prioritise tasks, and manage service schedules effectively.

• Send your CV to jasonk@sscnz.co.nz before 30th September, 2025.