Hotel Concierge - Bellman

Pay raise and promotion for experienced applicants
Fast track career progression in a fast growing company
Dynamic with a fun and talented team

Hotel Location: Ramada Manila Central - Binondo Manila

Responsibilities

• Greeting and welcoming guests upon arrival, and ensuring a smooth check-in process
• Providing recommendations and making arrangements for local attractions, restaurants, transportation, and other guest requests
• Handling guest inquiries and resolving any issues or concerns in a professional and timely manner
• Coordinating with other hotel departments to ensure guest requests are fulfilled
• Maintaining a thorough knowledge of local events, attractions, and services to assist guests
• Anticipating guest needs and proactively offering solutions to enhance their experience
• Ensuring the concierge desk is well-organized and presentable at all times
• Provide Valet Parking services

What we're looking for

• Minimum 2 years of experience in a hotel concierge or similar customer service role
• Excellent communication and interpersonal skills, with a friendly and professionaldemeanor
• Have professional driver license and driving school certificate
• Strong problem-solving and decision-making abilities to handle a variety of guest requests
• Thorough knowledge of the local area, including restaurants, attractions, and transportation options
• Ability to work well under pressure and multitask effectively
• Proficiency in Microsoft Office Suite and hotel management software
• Fluency in English and other foreign language(s) is preferred

Job Type: Full-time

Pay: Php18,000.00 - Php20,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• On-site parking
• Opportunities for promotion
• Staff meals provided

Application Question(s):

• Do you have a professional driver's license?
• What is your current email address?
• How much is your asking salary?

Education:

• Bachelor's (Preferred)

Experience:

• Front Office: 1 year (Preferred)

Work Location: In person