Hotel Front Desk Agent

Job Description:

We are looking for a Front Desk Agent to join our team and provide exceptional service to our guests. The ideal candidate should have a passion for hospitality, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities:

• Greet and check in/out guests efficiently and professionally.
• Handle reservations, cancellations, and guest inquiries both in person and over the phone.
• Process payments, issue room keys, and maintain accurate guest records.
• Provide information about hotel services, amenities, and local attractions.
• Address guest concerns and resolve issues to ensure a positive experience.
• Collaborate with housekeeping and other departments to meet guest needs.
• Follow hotel policies and procedures to ensure safety and security.

Requirements:

• Previous customer service experience (hotel experience preferred).
• Availability to work rotating shifts, including weekends and holidays.
• Strong communication and problem-solving skills.
• Ability to multitask and work well under pressure.
• Professional appearance and a friendly, welcoming attitude.
• Proficiency in computer systems and hotel management software is a plus.

Benefits:

• 50% discount on meals at the hotel.
• Discounts on Marriott hotel stays worldwide.
• Paid vacation and sick days.
• Positive work environment with opportunities for growth.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off

Language:

• English (Required)
• Spanish (Required)

Ability to Commute:

• Doral, FL 33172 (Required)

Work Location: In person