Hotel Front Desk Agent (Weekday+ Weekends 1pm - 9pm Or 5pm - 9 Pm, Flexible Hours)

We are seeking to fill a PART TIME or FULL TIME front Front Desk Agent at out Award Winning Hotel.

DUTIES AND RESPONSIBILITIES:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• IMPORTANT: Duties also include
• Cleaning, vacuuming, and mopping of public areas (lobby, meeting room, elevators, etc.), office and back office areas
• Organizing and cleaning supply shelves
• Some laundry
• Pay: $20 to start plus increases after probation period, and further depending on performance.
• Min. 6 month commitment required, as this position requires minimum 3 month training period.
• Must have fluent English speaking both in-phone an in-person, and writing (lots of e-mail writing).

Job Types: Full-time, Part-time, Permanent

Pay: $20.00-$23.00 per hour

Additional pay:

• Bonus pay

Schedule:

• Monday to Friday
• Weekends as needed

Application question(s):

• Do you reside currently in Terrace?

Experience:

• customer service: 1 year (required)

Work Location: In person