Hotel General Manager

General Manager Job Description

Position Title: General Manager

Location: Melrose River Club | San Marcos, Texas

Reports to: Ownership

Status: Full-Time | On-site

Salary Range: TBD annually

About Melrose River Club

Melrose River Club is a riverside luxury retreat that merges the laid-back beauty of the San Marcos River with refined hospitality. Known for its immersive outdoor experiences, seasonal programming, and warm, community-centered service, Melrose blends Texas charm with modern operational excellence. We’re seeking an experienced and visionary General Manager who can lead with both heart and precision — building strong teams, delivering exceptional guest experiences, and driving financial performance through operational innovation.

Role Summary

The General Manager is responsible for overseeing all property operations, including lodging, events, guest services, pool bar, housekeeping, and maintenance. This leader will translate ownership’s strategic vision into daily excellence by managing teams, deploying efficient systems, and ensuring every guest leaves as a loyal ambassador of the Melrose brand.

This role requires a hands-on approach, strong financial and administrative capability, and the ability to build culture and systems for long-term growth. The GM will act as the primary operator, culture carrier, and strategic executor for the property.

Core Responsibilities

Guest Experience & Operations

• Uphold Melrose River Club’s service ethos, ensuring every guest interaction reflects our values of focus, simplicity, and connection.
• Oversee daily guest services, housekeeping, pool bar, event, and maintenance operations to ensure seamless guest experiences.
• Respond promptly to escalated guest concerns, special requests, and service recovery opportunities.
• Conduct daily property walkthroughs to ensure quality, cleanliness, and safety across all touchpoints.
• Oversee event execution in collaboration with ownership and onsite teams, ensuring operational alignment and brand integrity.
• Actively manage service flow during peak occupancy periods or event days, stepping in to support operations as needed.

Team Leadership & Culture

• Lead, inspire, and hold accountable a cross-functional hospitality team.
• Manage scheduling, hiring, onboarding, training, and performance review cycles.
• Model Melrose values and create a culture of ownership and hospitality excellence.
• Provide clear delegation of responsibilities to reduce reporting confusion and ensure strong communication flow between ownership, leadership, and staff.
• Implement coaching and PIP processes to support team growth and accountability.
• Conduct regular team meetings and monthly manager one-on-ones to maintain alignment and morale.

Financial Management & Administration

• Oversee payroll, controllable operating expenses, and vendor payments in alignment with approved budgets.
• Track P&L performance and report monthly to ownership, with clear insights on revenue, occupancy, ADR, RevPAR, labor costs, and guest satisfaction metrics.
• Collaborate with ownership to execute strategic business plans, capital improvements, and programming initiatives.
• Maintain compliance with TABC, health and safety, and local regulatory requirements.
• Execute cash handling, deposits, and ensure permit and certification compliance.

Sales, Marketing & Revenue Strategy

• Implement strategic pricing, ADR, and RevPAR initiatives across transient and group channels.
• Collaborate with ownership & marketing partners on storytelling, seasonal campaigns, social media, and on-property programming.
• Develop and manage distribution channel accuracy and performance.
• Oversee Events & Sales manager to ensure event and lodging revenue goals are met.
• Maintain partnerships with tourism partners, local vendors, and community organizations to strengthen visibility.

Maintenance & Facilities Oversight

• Ensure the property, including the pool and outdoor amenities, meets safety and operational standards.
• Maintain maintenance calendar (daily, weekly, monthly, annual) and manage preventative maintenance protocols.
• Coordinate timely resolution of repairs and emergencies, with clear escalation to ownership when necessary.

Qualifications

• 3+ years of hotel or luxury hospitality management experience.
• Proven operational leadership across multiple departments.
• Strong financial literacy and ability to manage budgets, P&L, and forecasting.
• Exceptional communication and team leadership skills.
• Experience with hospitality tech stack (PMS, POS, RMS, CRM).
• Bachelor’s degree required; advanced degree preferred.
• TABC and Food Handler certification required (or must be obtained upon hire).
• A proactive, detail-oriented leader who thrives in dynamic environments.

Key Performance Metrics

• Revenue growth & P&L health
• Occupancy rate, ADR
• Guest satisfaction and online review scores
• Operational readiness and team performance
• Cleanliness, property condition & safety compliance

Melrose Brand Values

• Focus: Clear vision, intentional action.
• Simplicity: Effortless hospitality built on solid systems.
• Connection: Guests and team members feel seen, valued, and part of something memorable.

Perks & Benefits

• Competitive base salary with performance-based bonus
• Flexible PTO
• Health insurance allowance
• Opportunities to grow with a brand shaping the future of boutique hospitality in Texas.

Melrose River Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• Paid time off

Work Location: In person