Hotel General Manager

Position Overview

We are hiring a proactive General Manager for a newly renovated and opened hotel to oversee all operational aspects. This role demands a leader who takes responsibility for outcomes—driving revenue, managing costs, upholding property standards, and building a skilled service team.

This is a proactive leadership role. The General Manager should be directly involved with the property and operations, actively engage with staff, and concentrate on achieving specific performance goals.

Key Responsibilities

Operations

• Direct day-to-day operations of Front Desk, Housekeeping, and Maintenance
• Maintain Wyndham brand standards and inspection readiness
• Ensure cleanliness, safety, and property condition at all times
• Handle guest concerns professionally and efficiently

Financial Performance

• Monitor occupancy, ADR, RevPAR, and departmental expenses
• Manage labor scheduling based on forecast and demand
• Review daily reports and address performance gaps
• Support local sales efforts and repeat-guest development

Team Leadership

• Recruit, train, and coach employees
• Establish clear expectations and accountability standards
• Conduct regular team communication and performance feedback
• Build a reliable and service-focused culture

Reputation Management

• Maintain strong guest review scores across platforms
• Respond to guest feedback and implement service recovery
• Drive consistent guest experience standards

First 90-Day Goals

• Stabilize operational processes and staff accountability
• Improve/Maintain guest satisfaction and online review performance
• Control payroll and operating expenses
• Demonstrate measurable improvement in hotel performance

Qualifications

• 2+ years Hotel GM or Assistant GM experience (limited-service preferred)
• Familiarity with hotel PMS and OTA platforms
• Experience managing payroll, expenses, and profitability
• Ability to lead, coach, and discipline staff appropriately
• Must reside in or relocate to the Fayetteville area

Preferred

• Wyndham brand experience
• Revenue management exposure
• Basic maintenance oversight knowledge
• Local sales or account development experience

Compensation & Benefits

• Competitive salary based on experience
• Performance-based bonus opportunity
• Paid time off
• Advancement opportunities within a growing ownership group

Application Requirement

Please include a short note describing one measurable improvement you achieved at a property you managed.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Work Location: In person