Hotel General Manager / Marriott

Job Summary
We are seeking an experienced and dynamic Hotel General Manager with Marriott experience to oversee the daily operations of our hotel. The ideal candidate will possess strong leadership skills, extensive hospitality management experience, and a passion for delivering exceptional guest services. This role involves managing staff, ensuring operational efficiency, and maintaining high standards of hospitality to create a welcoming environment for all guests. Multilingual abilities and supervisory experience are highly valued to enhance communication and team leadership within our diverse guest and staff population.

Duties

• Lead and supervise all hotel departments including front desk, housekeeping, food & beverage, and guest services to ensure seamless operations.
• Develop and implement strategies to maximize revenue management and achieve financial goals.
• Oversee human resources functions such as hiring, training, performance evaluations, and staff development.
• Manage budgeting processes, monitor expenses, and optimize resource allocation to maintain profitability.
• Ensure compliance with safety regulations, hotel policies, and industry standards.
• Maintain excellent guest relations by addressing concerns promptly and ensuring high levels of customer satisfaction.
• Oversee night audit procedures and ensure accurate financial reporting.
• Supervise front desk operations including multi-line phone systems, phone etiquette, and guest check-in/out procedures.
• Coordinate with resort management teams to enhance overall guest experience and operational efficiency.
• Implement quality assurance programs to uphold service standards across all departments.

Qualifications

• Proven experience in hotel management or hospitality leadership roles with supervising responsibilities.
• Strong background in revenue management, budgeting, and human resources within the hospitality industry.
• Excellent customer service skills with a focus on guest relations and guest services excellence.
• Leadership qualities with the ability to motivate teams and foster a positive work environment.
• Multilingual or bilingual skills are highly desirable to communicate effectively with diverse guests and staff.
• Knowledge of hotel management systems, front desk operations, night audit procedures, and multi-line phone systems.
• Hospitality management certification or relevant degree is preferred but not required.
• Previous experience working in resorts or similar hospitality settings is advantageous. This position offers an exciting opportunity for a dedicated professional to lead a vibrant team in delivering memorable guest experiences while driving operational success in a dynamic hospitality environment.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person