Hotel Operations Manager

About The Grafton Hotel

Nestled in the vibrant heart of Dublin City Centre, The Grafton Hotel is a stylish, 4-star, art deco-inspired property known for its luxurious atmosphere and exceptional guest service. Home to 129 contemporary rooms, including unique multi-sharing family suites, our hotel is a stone's throw from St. Stephen's Green and Grafton Street, making it a prime location for both leisure and business guests. Our popular in-house establishment, Bartley's Bar & Restaurant, is a trendy spot offering great food and an eclectic atmosphere for guests and locals alike.

We pride ourselves on our commitment to sustainability, holding a BREEAM certificate and the Green Hospitality Award, and are dedicated to providing a welcoming, high-quality experience for every guest.

The Role

We are seeking a highly experienced, professional, and enthusiastic Hotel Operations Manager to lead our dedicated team and oversee all aspects of the hotel's daily operations. This is a pivotal management role for a dynamic individual with a passion for hospitality, a hands-on approach, and the leadership skills to maintain our high standards of service and guest satisfaction.

You will work closely with department heads (HODs) to ensure seamless cross-departmental coordination, drive efficiency, and continue to deliver the exceptional service that our guests consistently praise in reviews.

Key Responsibilities

· Provide dynamic, hands-on oversight of all hotel functions to ensure seamless operations and exceptional guest experiences.

· Foster effective communication and collaboration across all teams, including Front Office, F&B, Accommodation, and Maintenance.

· Work with the management team to achieve optimum sales levels and manage operational costs effectively.

· Ensure the implementation and adherence to all company operating standards, including quality of service, presentation, and HACCP plans.

· Assist in the management and development of staff, including recruitment, training, and performance management, in conjunction with the Hotel Manager.

· Proactively manage guest relations, ensuring all feedback is addressed and high satisfaction levels are maintained.

· Oversee Health & Safety protocols and ensure compliance with all relevant regulations.

Requirements

· Proven leadership experience in a similar hotel operations management position or two years in a head of department role within a busy 4 or 5-star Irish property.

· Strong background in hotel operations, with comprehensive knowledge of room revenue, F&B, and accommodation management.

· Excellent people skills, with a proven ability to lead and motivate a large team.

· Strong communication, problem-solving, and time management skills.

· A proactive and reliable attitude, with the ability to manage competing priorities in a fast-paced city-centre environment.

Job Types: Full-time, Permanent

Pay: €50,000.00-€60,000.00 per year

Application question(s):

• Do you have experience in a similar hotel operations management position or two years in a head of department role within a busy 4 or 5-star Irish property.
• Are you eligible to work 40 hours per week all year round?

Work Location: In person

Reference ID: Ops Manager GH