Hotel Receptionist

Located at the heart of Waterford city, the family owned 4* Granville Hotel is looking for a dedicated and flexible person to join it's Front Office team

The ideal candidate for this position:

• Previous experience in a similar role in a hotel is desirable
• Must be flexible, enjoy a challenge, and is able to work outside the comfort zone while maintaining the ability to be objective and positive
• Be courteous and focused on providing a consistently high standard of service
• Must be a team player with the ability to multi task
• Must be standards driven and detail orientated, with the desire to progress.
• Maintain a professional image at all times through appearance
• Possess excellent communication and interpersonal skills
• Must be able to use a phone and computer system (we use Hot Soft/Guestline)

Key Responsibilities:

• To carry out all Reception duties, working as part of the Front Office Team
• To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
• To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
• To answer the switchboard and hotel telephone as per Company standard of service
• To develop a strong working relationship with colleagues in your department and related departments

The perks of working as a Receptionist with the Granville Hotel:

• Meals on duty and all day tea and coffee for the caffeine lovers
• Great location with easy access to public transport and discounted parking
• Personal development possibilities, online training program
• Uniform provided
• Employee assistance program
• Staff awards and rewards (including GEM reward system for all employees)

Rate of pay will depend on experience

The Granville Hotel is an equal opportunities employer

Certified "Great Place to Work" Sept 24 - Sept 25

Job Type: Full-time

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In person