Hotel Receptionist

Job Overview:

We are seeking a Front Office Receptionist to join our friendly and professional team at our 36-bedroom 4-star hotel in South West Kerry. The ideal candidate will have a warm, friendly personality, a passion for providing exceptional customer service, and ideally some previous hotel experience. As a Front Office Receptionist, you will be responsible for creating a welcoming atmosphere for guests, ensuring efficient front desk operations, and delivering the best possible experience for every guest.

Key Responsibilities:

• Guest Check-In & Check-Out:
• Efficiently check guests in and out of the hotel, ensuring a smooth and seamless experience.
• Provide guests with all necessary information about the hotel’s facilities, services, and local attractions.
• Handle any special requests or requirements guests may have, ensuring satisfaction during their stay.
• Reservations Management:
• Take phone, email, and online reservations, ensuring all bookings are processed accurately and efficiently.
• Monitor room availability and manage guest inquiries in a timely manner.
• Assist in maximizing room occupancy and promoting hotel packages or offers.
• Guest Enquiries & Assistance:
• Respond to guest inquiries, providing helpful information and addressing any concerns promptly.
• Assist guests with general requests, such as directions, restaurant bookings, or local recommendations.
• Cash Handling & Billing:
• Accurately process payments and handle cash, credit card, and billing transactions according to hotel procedures.
• Ensure all charges are correctly applied to guest accounts and resolve any billing issues as needed.
• Teamwork & Collaboration:
• Work closely with other hotel departments, including housekeeping and management, to ensure guest satisfaction.
• Support the front office team by maintaining a positive and collaborative working environment.
• Administrative Duties:
• Maintain accurate guest records, including check-in/check-out details and payment information.
• Assist in ensuring the front desk area is tidy, organized, and welcoming to guests.
• Training & Development:
• Participate in ongoing training to improve knowledge of hotel systems, guest service skills, and operational procedures.

Key Skills & Requirements:

• Previous experience in a hotel or customer service environment is preferred but not essential.
• Strong communication skills, with the ability to interact confidently and professionally with guests and team members.
• A warm and friendly personality, with a passion for delivering excellent customer service.
• Ability to handle guest requests and concerns with a solution-oriented approach.
• Basic knowledge of cash handling and financial transactions.
• A team player with a collaborative attitude.
• Proficient in using hotel management software (experience with systems such as Opera, RMS, or similar is desirable).
• Ability to multitask and remain organized in a busy, fast-paced environment.
• Availability to work flexible hours, including evenings, weekends, and public holidays.

Desirable Qualifications:

• Previous experience in a 4-star hotel or similar hospitality setting.
• A background in customer service, particularly in a front desk or receptionist role.
• Familiarity with local attractions and services in South West Kerry.
• Knowledge of additional languages is a bonus.

Benefits:

• Competitive salary based on experience.
• Opportunity to work in a beautiful location in South West Kerry.
• Training and development opportunities to grow within the hospitality industry.
• A friendly, welcoming team environment.
• Staff accommodation may be provided.

If you have a passion for providing exceptional guest service and are looking to be part of a dynamic team, we would love to hear from you!

Job Types: Full-time, Part-time, Fixed term
Contract length: 6 months

Pay: €12.70-€14.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Food allowance
• On-site parking

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Hotel Reception: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Reference ID: Hotel Receptionist