Hotel Receptionist

Camden Court Hotel is currently recruiting for an experienced and enthusiastic Receptionist to join our Front Office team. This is an excellent opportunity for a motivated hospitality professional who thrives in a busy environment and is passionate about delivering exceptional guest experiences.

As the first point of contact for our guests, you will play a key role in creating a welcoming, efficient, and memorable stay from arrival through departure.

Key Responsibilities:

• Check guests in and out efficiently, ensuring accuracy in all reservations and billing details.
• Provide the highest standard of customer care at all times.
• Handle guest requests and queries in a polite, professional, and attentive manner.
• Ensure all company policies and procedures are consistently followed.
• Maintain the smooth and effective operation of the Front Office department.
• Answer telephones, transfer calls, take messages, and process reservations in line with hotel standards.
• Ensure all guest needs are met promptly and professionally during their stay.
• Maintain strong knowledge of front office standards, procedures, and service delivery expectations.
• Comply fully with company regulations regarding fire safety, health & safety, security, and customer care.

Requirements:

• Minimum of 2 years’ experience as a Hotel Receptionist (experience with Opera PMS is highly desirable).
• Friendly, professional, and guest-focused approach.
• Ability to perform well in a fast-paced, high-volume environment.
• Strong administrative and organisational skills.
• Excellent communication skills with a professional telephone manner.
• A natural ability to build rapport and exceed guest expectations.

If you are passionate about hospitality and take pride in delivering outstanding service, we would be delighted to hear from you.

Job Types: Full-time, Permanent

Benefits:

• Flexitime
• Sick pay

Work Location: In person