Housekeeper

The Executive Housekeeper will lead the housekeeping department at the 5 star superior hotel in Lucerne, ensuring top-level cleanliness and presentation across guest rooms, public areas, spa, and facilities. This person manages a team of about 12 housekeeping staff, coordinates with external suppliers, and reports directly to hotel leadership. It’s a senior, leadership role within the hotel’s operations team.

Key Responsibilities

• Team Management: Scheduling, supervising, training, and motivating a housekeeping team of 12 staff.
• Quality Control: Guaranteeing 5-star cleanliness standards across all rooms, common areas, spa, and external buildings.
• Meetings: Participating in daily operational meetings and monthly leadership meetings.
• Training: Providing in-house training for the housekeeping staff to maintain high service standards.
• Laundry Coordination: Overseeing cooperation with an external laundry service.
• Inventory & Budgeting: Managing housekeeping supplies, purchasing, stock, and department budget.
• Floral & Plant Care: Liaising with external florists for flower arrangements and ensuring care of plants in guest areas.
• Duty Shifts: Taking part in weekly manager-on-duty rotations (helping oversee the whole property when assigned).

Candidate Profile

• Education: Completed training in housekeeping or hospitality (luxury/higher-end hotel experience is expected).
• Experience: Several years of proven success in a similar executive/leadership role in 4- or 5-star hotels.
• Leadership: Strong management skills with the ability to inspire, train, and oversee a multicultural team.
• Skills/Traits: Flexible, independent, resilient under pressure, with excellent manners and a professional appearance.
• Languages: Fluent German and English are essential; other languages are an advantage.
• Extras: Additional training or certifications in leadership/management are considered a plus.

What to Look for in CVs

• Background in 4 or 5 luxury hotels** (housekeeping management or senior supervisory level).
• Team leadership experience (not just being part of housekeeping, but leading, training, and scheduling staff).
• Multilingual ability, especially German + English.
• Budget & supplier coordination experience (inventory, purchasing, external laundry/florist/cleaning suppliers).
• Hands-on but professional leadership style – able to maintain discretion, composure, and high guest service standards.
• Experience with spas or high-end wellness resorts is a bonus since the hotel itself has one.

Perks/Benefits for Candidates

• Staff discounts (family & friends rates, F&B, spa).
• Free gym use, staff overnight stays.
• Free ski and hiking passes in 2 areas.
• Free parking.
• Staff events and activities.
• Low-cost meals.
• Training and professional development opportunities.

Job Type: 100%

Pay: CHF80’000.00 - CHF100’000.00 per year

Benefits:

• Company events
• Employee discount
• Food allowance
• Free or subsidised travel
• Free parking
• Professional development assistance

Application Question(s):

• What is your level of German?
• What is your level of English?
• What's your earliest start date?
• Do you have the right to work in Switzerland or are you an EU citizen?
• Are you happy working fully onsite in Lucerne?
• Do you require hotel accommodation?
• How many years of experience do you have as an executive housekeeper?

Work Location: Remote