Housekeeping Room Attendant

MAIN DUTIES AND RESPONSIBILITIES:

• To provide main service to all guest rooms.To respond promptly to any guest room cleaning requests.
• Provide quality service to ensure positive comment cards.
• Creates a safe, comfortable and friendly working environment to enable the team to deliver an outstanding overall level of service.
• Provides overall cleaning services to guest rooms.
• Strips all beds used in check-out and occupied rooms.
• Make up bed according to hotel standards.
• Check under the bed.
• Replace any burnt out light bulbs.
• Dust and/or polish all furniture.
• Vacuum carpets, mop wooden floors and dust high.
• Clean doors inside and out.
• Wash and polish mirrors and windows.
• Turn on TV to make sure it is working properly.
• Check room for damage, report to Housekeeping.
• Clean closet including closet mirrors.
• Empty, wash and dry all ashtrays. (This is a smoke free property; only when instructed by management.)
• Empty and wipe out wastebaskets.
• Replace all used or damaged amenities.
• Fold guest belongings; pair up shoes (stay over guests).
• Check all areas of rooms for any left items. All left items must be reported to Security.
• Clean telephone.
• Wash and dry all tile or marble surfaces, making sure all hair is removed.
• Wash and dry tub.
• Clean and polish all brass.
• Wash and dry shower doors.
• Clean inside and outside of toilet.
• Replace all soiled linen in the bag.
• Restock amenities, toilet tissue and Kleenex.
• Clean the water glasses.
• Clean and dry ice bucket, tray and glasses.
• Cleans and services all assigned rooms to the standard set by El Encanto and to LQA standards.
• Maintains neat appearance of Housekeeper’s bag/basket.
• Takes responsibility for keeping housekeeping carts, linen and supply rooms neat and orderly at all times.
• Assist in any other related duties as required.
• Maintains a professional appearance and attitude.
• Reports all maintenance concerns to a Supervisor or Office coordinator.
• Completes all assigned tasks in accordance with all safety procedures as defined by El Encanto.
• Follows key handling procedure set by El Encanto.
• Reports and hands in all Lost and Found items according to the Lost and Found procedure established by El Encanto.
• Follows all procedures regarding punch-in and punch-out for work as defined by El Encanto.
• Follows all procedures regarding attendance, lateness and absence as set by El Encanto.
• Follows standards set by El Encanto and LQA.
• Utilizes supplies efficiently to eliminate waste.
• Follows recycling practices defined by El Encanto.
• Use utilities and resources in a responsible manner to control wastage.
• Communicate relevant information to the department, your line manager and across departments, as appropriate.
• Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
• Attend learning and development courses and complete eLearning modules, as required.