Hr Associate Manager ( Must Have Exp W/ Call Center Hr Operations)

We are looking for a dynamic and experienced HR Associate Manager to lead and manage all HR functions locally, in alignment with global policies and business goals. The ideal candidate will have strong knowledge of Philippine labor laws, a proven track record in strategic HR leadership, and the ability to foster a culture of performance, compliance, and engagement.

Key Responsibilities

• Develop and execute HR strategies that support local operations while aligning with the global HR framework.
• Lead end-to-end recruitment efforts in the Philippines, including talent sourcing, interviews, hiring, and onboarding.
• Drive employee engagement initiatives and create a positive work culture across distributed or remote teams.
• Oversee performance appraisal cycles and ensure timely feedback and development planning.
• Ensure compliance with Philippine labor laws, statutory regulations, and company policies.
• Handle employee relations matters with empathy and professionalism, addressing concerns, grievances, and disciplinary actions as required.
• Administer compensation and benefits programs in line with market benchmarks and internal parity.
• Identify training needs and implement learning and development initiatives for employee growth and retention.
• Maintain accurate employee records and HR metrics for reporting and analytics.
• Act as the local HR point of contact for leadership and employees, providing strategic guidance and day-to-day support.

Qualifications and Requirements

• Must have 2-3 years experience in people management , as HR Supervisor or HR Associate Manager .
• Must have at least 5 years experience as HR Lifecycle in a call center setup. (Recruitment, Engagement, Comp & Benefits & Labor Relations )
• Strong knowledge of Philippine labor laws, government compliance, and HR best practices.
• Hands-on experience with HR software, payroll systems, and digital HR tools.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to lead HR initiatives in a fast-paced, growth-oriented environment.
• Must be flexible to work in night shifts with the team
• Must be willing to work from Office

Job Type: Full-time

Pay: Php50,000.00 - Php90,000.00 per month

Application Question(s):

• Are you willing to work 100% onsite in BGC?

Experience:

• manual Comp & Benefits process management: 1 year (Required)

Work Location: In person