Hr Operations Manager

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: For this role, we are open to remote work and can hire anywhere in Philippines.

About the opportunity
We’re looking for a skilled and empathetic HR Operations Manager to elevate our employee experience and ensure operational excellence across HR services, globally. This role will focus on delivering a consistent and high-quality remote work experience while leading day-to-day operations of the Global Service Center. You’ll report directly to the Senior HR Operations Manager and play a key role in strengthening our service delivery model.
What you'll get to do

• Oversee the Global Service Center, managing tier 1 inquiries, and ensuring timely, accurate, and empathetic support to employees, managers, and the HR team.
• Lead daily operations of the Global Service Center team, prioritizing and delegating tasks related to new hires, offboarding, data changes, general inquiries, and reporting.
• Ensure exceptional service delivery through accurate processing of HR transactions and prompt resolution of inbound requests via multiple channels (HRIS, ticketing systems, etc.).
• Act as an escalation point for complex HR cases, collaborating with HRBPs, Payroll, HRIS, and Centers of Expertise (COEs) as needed.
• Maintain and optimize HR knowledge content and standard operating procedures to support scalability and consistency.
• Partner with internal teams to identify and implement continuous improvement opportunities in HR processes and service delivery.
• Support change management and transformation efforts aimed at enhancing the employee experience and operational efficiency.
• Monitor and report on team performance, service metrics, and KPIs to inform decisions and improve service outcomes.
• Ensure compliance with internal policies and external regulations, contributing to a high-performing and compliant workplace.
• Guide and mentor HR Operations team members on company policies, programs, and best practices.
• Provide regional HR support where needed, adapting services to meet global, location-specific requirements.

Skills and experience we value

• 4–6 years of progressive experience in HR Shared Services or HR Operations, including 3+ years in a people management role.
• Proven track record in managing HR operations, service delivery, and transactional excellence.
• Experience developing and interpreting HR metrics, KPIs, and dashboards.
• Strong problem-solving skills with the ability to analyze data and drive actionable insights.
• Excellent verbal and written communication skills, with the ability to simplify and explain complex HR topics.
• High degree of professionalism, discretion, and integrity when handling sensitive employee information.
• Strong leadership and interpersonal skills with the ability to build relationships across all levels of the organization.

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud