Inbound Sales Specialist / Appointment Setter

About the Role:

We are looking for a highly motivated Inbound Sales Specialist / Appointment Setter to handle incoming calls, assist customers, and route emergency calls to the appropriate department efficiently. This role requires strong communication skills, a friendly and empathetic personality, and the ability to maintain a smooth and professional call experience with minimal to no background noise.

Key Responsibilities:

• Answer inbound calls promptly and professionally.
• Assist customers with inquiries, providing clear and helpful information.
• Route emergency and service-related calls to the appropriate department.
• Set appointments and ensure accurate scheduling.
• Maintain a courteous and empathetic approach when handling customer concerns.
• Ensure all calls are free from distractions and background noise for a seamless experience.
• Document call details and customer interactions accurately.

Qualifications:

• Proven experience in inbound sales, appointment setting, or customer service.
• Excellent verbal communication skills with a friendly and empathetic tone.
• Ability to handle high call volumes while maintaining professionalism.
• Quiet and distraction-free work environment with very minimal to no background noise.
• Strong problem-solving skills and attention to detail.
• Tech-savvy with the ability to navigate CRM systems and call-handling tools.
• Ability to work independently and as part of a team.

Requirements:

• Noise-canceling headset to ensure clear communication with very minimal background noise since we’ll be running an inbound call center setup.
• Stable and reliable internet connection to support after-hour calls and escalations.
• Willingness to work remotely initially and transition to an on-site setup in Metro Manila in the future.

Benefits

• Competitive salary based on experience
• Performance-based incentives
• Professional development opportunities

If you have a passion for customer service and thrive in a fast-paced environment, we’d love to hear from you!

Job Type: Full-time

Benefits:

• Work from home

Schedule:

• Monday to Friday
• Night shift

Application Question(s):

• How many years of Appointment setting experience do you have?

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person