Internship - Knowledge Management & Ai Strategy

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

We seek a talented junior AI enthusiast, ideally with IT services experience, to explore new markets through business plan development and Market & Competitive Intelligence while driving the organization’s knowledge management. You will leverage AI to boost efficiency, accelerate decision-making, enhance collaboration, and optimize information.

Please note: All candidates applying for this role must be eligible to work in the hiring location without the need for visa sponsorship or a work permit, submit the resume in the English language and must have completed their Bachelor's degree within one year of their graduation date.

KEY RESPONSIBILITIES

The candidate will be responsible for two key missions:

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  Business Plan Development & Competitive Intelligence

• Market Analysis & New Opportunities – Identify and assess key market players (customers, competitors, suppliers, and partners), analyzing their products, solutions, pricing models, and positioning. Explore new markets by evaluating stakeholder needs, regulations, entry barriers, and business models.
• AI-Driven Trend & Innovation Monitoring – Leverage AI to track technological advancements, regulatory shifts, and business model innovations (e.g., patents, M&A).
• AI-Powered Strategic Insights – Use AI tools to process and visualize market data, delivering automated reports and predictive insights to enhance decision-making.
• Go-to-Market Support – Develop business plans and contribute to defining value propositions and partnership strategies for market entry.
• Customer & Partner Engagement – Support stakeholder interactions to validate hypotheses, test assumptions, and gather market feedback.
• AI-Driven Knowledge Management

• Knowledge Organization & Access – Support teams by implementing AI-driven systems to structure and manage key information, ensuring seamless access to success stories, value propositions, and references.
• Enhanced Search & Discovery – Leverage AI-powered tools like Microsoft Copilot to improve search relevance and user experience.
• Content Optimization – Apply AI for summarization, personalization, and predictive analytics to enhance knowledge sharing and decision-making.
• AI Advisory & Collaboration – Assist IT, marketing, and customer service in integrating AI solutions, ensuring alignment with business needs.
• Data Management & Strategy – Help define objectives for AI-driven knowledge management and establish efficient data structuring, analysis, and presentation methods.

KNOWLEDGE & SKILLS & CORE COMPETENCIES

Strong English proficiency, particularly in written communication for documentation and reporting.

Experienced with various AI-driven tools.

Passionate about technology innovation.

Quick learner adapting easily to tech trends.

Effective communicator committed to teamwork, customer focus, and adhering to principles and values.

Results-oriented with proven ability in creating and innovating, leading execution, and making a positive impact and influence.

EDUCATION & QUALIFICATIONS

Currently pursuing or having completed at least four years of a university degree in Business or a related field, with eligibility for a one-year undergraduate placement.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

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  Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.