It Intern

Specific Job Responsibilities

• Provide excellent customer service to end users for basic troubleshooting with hardware and software.
• Provide training for end users on technological tools and hardware.
• Configuration and resetting of network accounts.
• Provision, install, configure and maintain end-user’s desktops, laptops and mobile devices.
• Maintain documentation of issues and resolutions.
• Prioritize and escalate problems as required to the appropriate IT Team members.
• Serve as the first point of contact for customers seeking technical assistance in person, by email, over the phone or ticketing system.
• Troubleshoot desktops, laptops, printers and all other devices.
• Other duties as assigned.

Qualifications

• Minimum 12 months helpdesk experience required.
• Experience using a ticket management system for time tracking and task management.
• Must have familiarity with Active Directory, knowledge of Microsoft operating systems and software.
• Experience with Cisco Meraki equipment a plus.
• Oral Communication – Speaks clearly and persuasively; listens and requests clarification as required.
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.

Classification

• Hourly
• Full Time

Experience

• 1 year(s): Helpdesk experience

Education

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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