It Service Desk Analyst

JOB DESCRIPTION

• Serve as the first point of contact for end users seeking technical assistance over the phone or email.
• Logged all requests received on Ticketing System and continuously monitor status.
• Ensure that all reported IT-related incidents and/or requests received are acted upon within the set standards.
• Perform troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by the end user.
• Monitor and update the status accordingly as deemed necessary.
• Onsite support to end user
• IT Asset update

JOB QUALIFICATIONS

• Bachelor's / College Degree in Computer/Telecommunication, Computer Science/ Information Technology, Business Studies/Administration/Management IT-Hardware, IT-Network/Sys/DB Admin, IT-Software.
• Must have both good communication and technical skills. Customer- oriented and knows how to handle and provide support and resolution via phone to received and logged requests.
• Able to handle and pacify customers irate customers. Fast learner and can easily adapt and build rapport with customers/users.
• at least (1) year experience is in Desktop Support or IT Support.

JOB SKILLS AND COMPETENCY

• Communication Skills
• Technical Skills
• Analytical Skills
• Problem Solving
• Ethical & Professional skills
• Customer Service Skills

COMPLIANCE

• Understand, support and implement the Company’s Quality Policy and his/her section quality objectives.
• Always maintain confidentiality to protect the privacy of customers.
• Follow company policies and procedures without exception and maintain zero accidents in his/her area.
• Identify and report problems to immediate superior in a timely manner.
• Complete all tasks and projects by pre-determined deadlines.
• Proactively communicate with the immediate superior.

Job Type: Full-time

Pay: Up to Php20,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance

Application Question(s):

• How many years of ServiceDesk/Helpdesk experience?
• For fast processing of your application, kindly provide your Viber number.

Education:

• Bachelor's (Required)

Work Location: In person