It Service Desk Analyst
Posted on Feb. 10, 2026 by Genus Plc
- Manibaug Pasig, Philippines
- N/A
- Full Time
Role Overview
You Will
- Provide Tier 1 support for issues raised by web site users in China, the Philippines, Australia, and surrounding countries, and help with other regions as needed.
- Present to stakeholders reports on progress or support tickets.
- Participate in daily stand-up meeting with all Support personnel.
- Work multiple projects simultaneously.
- Train new users in PICTraq as well as existing users on new features in PICTraq Data Entry, as needed
- Travel approximately 5%, domestic and international
Requirements
- A minimum of 5 years of proven experience in a role involving customer support
- A minimum of 3 years of experience working in an international organization with geographically dispersed team members and users
- Willing to work in a fast-paced, culturally diverse environment, collaborating across multiple teams while also being able to work independently.
- Strong attention to detail, excellent organizational and prioritization skills
- Above average communication skills with the ability to bridge gap between business and technical
- Expert in data analysis
- Knowledge of livestock operation and SQL advantageous
Business Overview
PIC, our swine division, currently supplies over 70% of the world’s top pork producers. We directly employ people in 18 countries worldwide, and our products are available in more than 50 countries across the globe. We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement.
Our vision is clear: Pioneering animal genetic improvement to help nourish the world.
Benefits Overview
Equal Employment Opportunities
Advertised until:
March 12, 2026
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