It Support Engineer / Desktop Support Engineer( Vip & Enduser )

Hello Connections ,

Job Title: Site IT Support Engineer (L1)/desktop Support ( End user & VIPs Support in depth)
Location: Woodlands, Singapore
Working Hours: Office Hours (8 AM – 5 PM)
Employment Type: Full-Time (via Ssquad Payroll)

Contract Duration: 12 Months ( Extendable )
Language: English

Job Summary:

We're looking for an experienced Site IT Support Engineer to deliver proactive, high-quality IT support at our Woodlands office. You’ll manage L1 support, troubleshoot systems, assist users, and help maintain infrastructure in alignment with corporate IT standards.

Key Responsibilities:

• Provide end-user support (password resets, MFA, BitLocker, onboarding, mobile/telecom, etc.)
• end user engagement experience and also deal with vip support Experience must.
• Troubleshoot devices, printers, meeting room tech, and Microsoft services (e.g., GPO, SSO)
• Manage IT assets, documentation, and ensure smooth service delivery
• Support IT projects, security compliance, and coordinate with regional teams
• Track KPIs (e.g., SLA ≥ 95%, CSAT ≥ 95%)

Qualifications:

• 2+ years in IT support or similar role
• Strong troubleshooting skills (Windows, AD, M365, mobile devices)
• Excellent communication and customer service mindset
• Relevant certifications (e.g., Intune, SCCM, UniFLOW) are a plus
• S-pass we will not Providing

If Interested apply

hemlata@ssquad.com , hiring @ssquad.com

Thanks & Regards,

Hemlata

Job Type: Contract
Contract length: 12 months

Pay: $1,842.21 - $3,026.18 per month

Benefits:

• Health insurance