It Support Engineer – Level 2 / Level 3

Position Overview:

Job Title: IT Support Engineer – Level 2 / Level 3

Department: IT

Reports To: IT Manager

Location: Hybrid (Dublin HQ, EU scope, WFH)

We are looking for an experienced IT Support Engineer (Level 2 / Level 3) to join our IT team in Dublin.

This role plays a key part in supporting and maintaining CCS Cleaning’s European IT environment, including Microsoft 365, Entra ID, endpoint management, security response, and core infrastructure.

You will act as the escalation point for Level 1 engineers, resolve complex incidents, and help implement improvements across our systems. This is an excellent opportunity for someone who wants autonomy, ownership, and the chance to contribute to a modernising IT landscape.

Mission:

Established in 1966, CCS have been in the cleaning business for over 50+ years. We are a diverse team of around 2K+ talents across 8 European countries. We deliver industry-leading cleaning to our customers each day. Our loyal and increasing client base trust CCS to provide professional and unrivalled cleaning results. We are a family-run company that believes in sustainability — for our planet, our people, and our clients. Operating across the retail and hospitality sectors, we pride ourselves on our informal work culture, strong teamwork, and commitment to responsible, environmentally focused cleaning practices.

Key Responsibilities:

• Act as escalation point for Level 1 issues and resolve complex technical incidents
• Support Windows, iOS, and Android environments
• Administer Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive)
• Manage Entra ID users, groups, Conditional Access, and MFA
• Manage endpoints using Intune / SureMDM and ensure device compliance
• Support Windows Server, Active Directory, Group Policy, and replication issues
• Assist with networking and connectivity (DNS, VPN, remote access)
• Respond to security alerts, phishing incidents, and account compromises
• Use PowerShell to automate tasks, audits, and reporting
• Identify process gaps and support rollout of new systems

Qualifications And Skills:

Essential

• Proven Level 2 / Level 3 IT support experience
• Strong Microsoft 365 and Entra ID administration skills
• Windows OS troubleshooting expertise
• Structured troubleshooting approach
• Comfortable working in a lean IT team

Desirable

• Intune / MDM experience
• Windows Server administration
• PowerShell scripting
• Exposure to security tools (Defender, SIEM concepts)

Working Style

Structured, calm under pressure, strong communicator, able to prioritise critical issues, and takes ownership through to resolution.

Why This Role Exists

To strengthen CCS Cleaning’s IT capability during a period of team rebuild, security uplift, and increased reliance on cloud‑based systems across Europe. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

CCS is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, customers, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At CCS we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus, if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.