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About the role

Job Summary
The IT Jr. Analyst is responsible for supporting IT operations by analyzing system performance, assisting with troubleshooting, and contributing to IT projects. This role ensures smooth functioning of IT services and supports end-users. This job profile is intended for early-career professionals who apply broad theoretical knowledge and require the ability to investigate and analyse problems. Solutions are typically discussed/verified with a more senior member.

Sulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step.

We are looking for an IT Support Specialist to join our team in Canada.

Your main tasks and responsibilities:

Position Summary:

The IT Support Specialist is responsible for providing Tier 1 and Tier 2 technical support across multiple sites, ensuring the stability, integrity, and efficient operation of IT systems. This includes supporting hardware, software, networking, and server infrastructure in coordination with the Service Desk and other IT teams.

The role also involves project support, vendor coordination, and adherence to IT policies and procedures. The primary focus will be for sites located in Canada, but remote support for the US region will be included as well.

Key Responsibilities:

• Technical Support & Systems Administration
• Provide 2nd-level support for desktops, laptops, engineering workstations, printers, and mobile devices.
• Build and configure PCs and laptops per standard configurations.
• Administer and maintain Windows Server environments (2016+), including Active Directory, DNS, DHCP, and Group Policy.
• Manage virtualization platforms (Hyper-V), backups, and disaster recovery procedures.
• Monitor and apply security updates, antivirus, and system patches.

Networking & Infrastructure

• Support and maintain LAN/WAN infrastructure, including Cisco routers, switches, VLANs, WAPs, and firewalls.
• Troubleshoot and resolve network issues, including VPN and wireless connectivity.
• Maintain network documentation and dashboards for proactive monitoring.
• Project & Vendor Coordination
• Assist with IT project planning, budgeting, and implementation.
• Coordinate with vendors and consultants for hardware/software procurement and support.
• Handle warranty claims and ensure compliance with purchasing policies.
• IT Operations & Process Improvement
• Use ServiceNow to manage and resolve help desk tickets.
• Document solutions and contribute to knowledge base articles.
• Support local applications and user access control.
• Propose and implement improvements in IT processes and infrastructure.

To succeed in this role, you will need:

Education & Experience

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• 5+ years of experience in IT support and systems administration.
• Experience in a multi-site, enterprise IT environment preferred.

Technical Skills

• Strong knowledge of Windows OS, Microsoft Office Suite, and server technologies.
• Proficiency in Cisco networking, including routers, switches, and wireless controllers.
• Familiarity with ITIL practices and ServiceNow or similar ticketing systems.
• Experience with backup systems, storage solutions, and virtualization.
• Experience with Intune/SCCM is a plus.
• Experience with Microsoft Defender for Endpoint is a plus.

Soft Skills

• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication.
• Ability to explain technical concepts to non-technical users.
• Good intercultural awareness and adaptability.

Physical & Travel Requirements:

• Ability to lift up to 50 lbs and perform physical tasks such as crawling under desks or climbing ladders.
• Occasional travel to remote sites and between local offices (up to 20%).

Must be legally authorized to work in Canada on an ongoing basis without company sponsorship.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

What we offer you

Your benefits:

• On-site parking
• Milestone service awards
• Tuition reimbursement program
• Group pension with matching contributions
• Employee & Family Assistance Program
• Competitive extended health care and benefits plan, inclusive of:
• Medical, dental, vision, travel
Life insurance, short term and long-term disability, AD&D

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.