It Support Specialist With Danish

Overview:

We are a global provider of innovative solutions to the multinational IT sector. Globe Technical Services provide market leading solutions with the core objective of helping them to expand and grow their business in the personalised and data driven age. What makes working with us really unique is the working culture that promotes creativity, vision, robust services and a belief in always exceeding expectations.

We are currently seeking a proactive IT Support Specialist to join our growing technical support team. In this role, you will provide first- and second-line support across a dynamic, fast-paced technology environment, ensuring smooth day-to-day IT operations and an excellent user experience.

This is an opportunity to work within an international, innovation-driven organisation supporting cutting-edge technologies and collaborating with global teams.

The Role

As an IT Support Specialist, you will be responsible for delivering technical assistance to internal users, troubleshooting hardware and software issues, and maintaining IT systems to ensure optimal performance. You will act as a key point of contact for IT-related queries, helping to maintain business continuity and high service standards.

Key Responsibilities

• Provide first- and second-level technical support to internal users.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Support Windows and/or macOS operating systems.
• Manage user accounts, permissions, and access controls (e.g., Active Directory).
• Log, track, and resolve tickets using internal service desk tools.
• Escalate complex issues to appropriate teams when required.
• Assist with onboarding and off-boarding processes, including equipment setup.
• Maintain documentation for troubleshooting processes and system configurations.
• Ensure compliance with IT security policies and best practices.

What We’re Looking For

• Degree or diploma in Information Technology, Computer Science, or related field (preferred but not essential).
• 1–3 years’ experience in IT support or helpdesk environments.
• Strong knowledge of Windows and/or macOS systems.
• Familiarity with Active Directory, Office 365, and ticketing systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive mindset with a strong focus on service delivery.

What We Offer

• Competitive salary package.
• Initial flight/travel covered
• Monthly accommodation allowance (where applicable)
• Assistance with legal registration and tax setup in Ireland
• Fully paid return travel to your home country
• Structured onboarding and technical training.
• International career development opportunities.
• Exposure to enterprise-level systems and global operations.
• 6-month contract with potential for extension.

Diversity & Inclusion

We are committed to building a diverse and inclusive workplace where everyone feels valued and empowered. We encourage applications from candidates of all backgrounds.

We are an equal opportunity employer and believe that diversity strengthens our teams and enhances innovation.

Job Types: Full-time, Fixed term
Contract length: 6 months

Pay: €28,560.68-€42,437.67 per year

Benefits:

• Bike to work scheme
• Company pension
• On-site parking
• Sick pay

Work Location: In person