Junior It Support Engineer, Dublin Based (Office Based)

THE COMPANY

The Abbey Group is an established and fast-growing Destination Management Company dedicated to selling the destinations of Ireland and the UK to the International travel trade on a B2B basis. The Group has offices in Dublin and Edinburgh with a remote team presence across Ireland, the UK and a number of European countries. Today, the group consists of Abbey The Destination Experts (Ireland & UK), Abbey Conferences, Abbey Events and Moloney & Kelly (Ireland & UK).

The Group has five divisions specialising in specific types of inbound tourism:

· Group Travel

· Individual & Online Travel

· Incentive & Luxury Leisure Travel

· Conferences

· Events

WHY WORK FOR US

• The Abbey Group is proud to hold a certification for being a Great Place To Work UK & a Great Place to Work Ireland
• Progressive Company
• Deloitte Best Managed company for 16 consecutive years
• Up to 60 days per year remote working abroad
• A paid day off on your birthday & an additional paid day off over the Christmas period
• Discretionary Company Bonus Scheme
• Company contribution to occupational pension scheme
• Discretionary flexible benefit contribution towards pension or health care plan
• Learning and development opportunities – individual training budget per year
• Employee Assistance Programme – health & wellbeing support
• Active Social Committee and Green Team including free events throughout the year

JOB TITLE:

Junior IT Desktop Support Engineer – Dublin office based (full time office based).

THE ROLE:

The Junior IT Desktop Support Engineer will assist in all aspects of IT support, setup and maintenance for the Abbey Group. The role will cover all companies in the Abbey Group (offices in Dublin, Edinburgh and remote locations). The role reports to the Director of Digital Services, Dublin.

DUTIES & RESPONSIBILITIES:

SYSTEMS SUPPORT:

• End user support and troubleshooting of day to day issues (across all locations)
• Responding to staff on IT support requests in a timely manner and within SLA
• Desktop and technical support on-site or via remote-access systems
• Setup desktop hardware/ laptops including service and maintenance
• Office 365 system support and administration
• Application support including Office suite, Travels systems and other in house applications
• Support of 3rd party applications and communication with vendor support
• Support of any other IT managed system
• Some ad hoc out of hours or weekend work and interoffice travel will be required

CORE DUTIES:

• Day to day desktop support
• Any other duties as directed by management

REQUIREMENTS:

• Positive attitude and motivation to help others
• Enthusiastic and willingness to learn
• Self-starter who can take ownership of task completion
• Strong problem-solving skills
• Strong Interpersonal skills
• At least 1 years’ IT support experience or IT related degree
• Ability to work independently on projects
• Ability to adapt to a fast paced and changeable environment
• Knowledge of Microsoft infrastructure and Cloud technologies would be beneficial

Abbey Group is an equal opportunities employer

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Bike to work scheme
• Company pension
• Employee assistance program

Application question(s):

• What are your salary expectations?
• What is your notice period?

Experience:

• IT: 1 year (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Reference ID: Junior IT Desk Support