Junior Service Desk Analyst (Project-Based)

Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals, clean petroleum, gases, vegetable oils, biofuels and oleochemicals. We also focus on opportunities in aquaculture & LNG. Stolt-Nielsen plays an essential part in the global supply chain and every one of our people contributes to our success.

What you will be doing

The Junior Service Desk Analyst provides first level support through taking calls/emails and handling the resulting Incidents or Service Requests, using the incident management and request fulfillment processes, in line with the Helpdesk KPI objectives. He will also participate in digital transformation activities like enrichment of self-service systems & related knowledge content, automation of routine activities, enhancement of service management tools and maintenance of existing digital platforms.

Key Responsibilities

• Customer Interface : receiving all calls for user and ensuring these are logged and dealt with, ensuring the user is kept up-to-date with progress and action on all Incidents and Problems being managed by providing regular updates on status on service availability and Requests, communicating planned and short-term changes of service levels to the Business.
• Incident Management : recording and managing the life-cycle of all Incidents that affect the service provided Stolt users, allocating Incidents that cannot be resolved by the Service Desk to second, third line support teams or third party vendor’s coordinating the response of these resources. Management of critical or major incidents up to resolution.
• Service Management System : managing the service management system, maintaining the standing and dynamic data, ensuring service levels, customer and user information, services, support resources, automations etc. are maintained.
  

Qualifications

• Must have a Bachelor’s/College Degree in Computer Science or Information Technology.

• Desired knowledge includes ITIL concepts, Agile, DevOps, and prior IT service delivery experience in an end-user facing environment.
• Should have technical expertise in networks, hardware, storage, operating systems, Windows 10, Citrix, mobile platforms, Office365, SharePoint, SCCM, and MFA, with added value in JavaScript, HTML/CSS, and web design tools.
• Proficiency in MS Office applications such as Excel, PowerPoint, Outlook, and Visio is required.
• Strong written and verbal communication skills are essential, along with collaboration, problem-solving, and adaptability.
Must be proactive, willing to work on shifting schedules (nights, holidays, weekends), and able to perform well in a fast-paced, results-driven environment.

What we offer

• You will be part of an international organization with opportunities for personal growth.
• Competitive pay, perks and benefits package.
• Hybrid work set-up.
  

How to apply

• Submit your application online. Don't forget to attach an updated copy of your CV.
• We will invite you for initial assessment if you qualify for the role. The Predictive Index test is part of the application process.
• After the initial assessment, there will be a final interview with the Hiring Manager/s.

Got questions about the process? Contact Arjay Angel (lvl@stolt.com).

Disclaimer for recruitment agencies
We don’t accept any unsolicited applications or CVs from recruitment and selection agencies.

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