Key Account Manager

Introduction:
Infrastructure Products Australia is seeking a relationship-driven Key Account Manager with a proven ability to drive growth through strategic account management to support the development and retention of our most valued clients across infrastructure and industrial sectors.

This role is pivotal in delivering tailored solutions, ensuring contract fulfilment, and driving long-term client satisfaction across Telecommunications, Rail, Road, Electrical, Water, and Gas industries, as well as custom moulding, fittings, and material handling solutions.

About Us

Infrastructure Products Australia designs, manufactures, and distributes superior precast concrete and plastic pits, covers and construction accessories for the communications, transport, energy and water sectors. We focus on partnerships and innovation to deliver the best solutions for our clients, on time and on budget, by adding value in service, quality and efficiencies.

What we offer our employees (the benefits)

a friendly and enjoyable working environment that supports professional growth
clear career progression pipelines
numerous global opportunities within our CRH network
paid parental leave*

And much more!

• eligibility criteria apply.

Description:
About the Role

Reporting to the National Commercial Manager (IPA-Wholesaler), you’ll be the primary point of contact for high-value clients and delivering commercial solutions that align with IPA’s strategic goals. You’ll work cross-functionally with internal teams to ensure seamless delivery and contribute to national growth through data-driven insights and proactive account management.

Key Responsibilities

• Champion safety across all activities in line with IPA’s WHS standards
• Manage strategic client relationships and ensure contract compliance
• Identify growth opportunities within key accounts
• Lead pricing strategies, product support, and supply forecasting
• Deliver technical presentations and secure product specifications
• Collaborate with internal teams to meet customer expectations
• Analyse market trends and competitor activity to inform strategy
• Ensure compliance with commercial policies and ethical standards
• Report on account performance, forecasts, and strategic updates

About You

• 5+ years’ experience in B2B account management or business development
• Proven success managing key accounts, tenders, and complex negotiations
• Strong communication, stakeholder engagement, and conflict resolution skills
• Analytical mindset with a data-driven approach to decision-making
• Project management skills and ability to work cross-functionally
• Industrial experience in plastics manufacturing (roto/injection moulding) preferred
• Mechanical aptitude and ability to interpret product drawings
• High proficiency in Microsoft Office, ERP, and CRM systems (Epicor/Salesforce ideal)
• Tertiary qualifications in Business, Engineering, or related discipline
• Valid Australian working rights and driver’s license

Why IPA Group?

• Be part of a performance-driven, safety-first culture
• Influence national strategy and client partnerships
• Work with a collaborative and supportive team
• Competitive salary and career development opportunities