Key Account Manager - Regional Chains

Who are WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Web Travel Group (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We are a wholesale global travel organization
• We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
• We partner with over 430,000 properties in more than 15,000 destinations
• We work with more than 44,000 travel companies in 139 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

What will you do on your journey with WebBeds?

WebBeds is the world’s fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than 50.000 requests per second, each one consisting of tens or hundreds of hotels, with continued expansion.

"We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value" is our mission as an IT organization.

With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology including .NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a few.

Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with you.

In this role you will

Be responsible for achieving KPI targets set by the company for your allocated regions, securing the target number and mix of hotels with competitive pricing and availability as defined by the Regional Director, Chains. You will manage the contracting process for key destinations in the Americas and oversee commercial relationships with key regional hotel chains.

Key responsibilities

• Ensure hotels are contracted within specified deadlines.
• Identify ‘must-have’ hotels within a destination and contract where appropriate.
• Organize regular visits to local hotels clusters to educate them on how we work.
• Negotiate added value deals, overrides, marketing and special offers.
• Coordinate with the optimization manager to get support with competitiveness analysis.
• Regularly monitor competitor pricing and availability in line with demand.
• Advise on preferred partner hotels in the relevant destinations, negotiate exclusive deals.
• Address and resolve any standard/service level issues with suppliers.
• Ensure hotels content is updated and complete on our end.
• Communicate destination information regarding peak dates, trade shows, visitor information, etc internally.
• Register with relevant tourist boards to gain information and to increase the company profile.
• Manage the supplier relationship throughout the period of the contract, including dealing with closeout requests and book-out issues and liaising with relevant departments accordingly.
• Co-operate with Health and Safety team to ensure reports are completed and up to date.
Communicate both internally and externally in a professional manner, keeping within the corporate guidelines.

The skills we would love to see in your suitcase!

• Fluency in English and Spanish, including both written and spoken communication skills.
• Knowledge of relevant BI tools (Tableau, Power BI, etc.) and additional programming languages would be highly beneficial and a plus for this role.
• Strong analytical and problem-solving skills, with the ability to collect, organize, and analyse complex data from multiple sources to identify trends and insights.
• Strong negotiation skills, commercial acumen, pro-active, dynamic, passionate, and a team player.
• Adaptability: The ability to be flexible and adapt to changing priorities and requirements is important for this role, as our industry landscape is constantly evolving.
• Strong organizational skills: The ability to keep track of multiple projects and deadlines is essential for this role, as it involves coordinating and executing multiple initiatives at once.
• Detail-oriented and ability to work independently: The KAM will be responsible for managing their own workload and should be able to work independently and with attention to detail.
• Knowledge of travel industry: Understanding the travel industry and the specific challenges and opportunities it presents.
• To come up with new and innovative ideas for marketing campaigns and materials is a plus for this role.
• Contracting experience gained with the hotel industry.
• Able to develop and maintain strong and trusting relationships with hoteliers.
• Well-developed written and verbal communication skills.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.
Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

Dynamic environment with the chance to grow, influence & impact change Disruptive, fast-growing market leader within travel & endless possibilities Culture built on collaboration
• empowerment and innovation