Kitchen Manager (Back Of House)

Position Summary

The Kitchen Manager (Back of House) is responsible for leading all kitchen operations, ensuring exceptional food quality, food safety, and team performance. This role coaches and develops kitchen leaders and team members while maintaining operational excellence and Chick-fil-A standards.

Schedule: Flexible schedule required, including mornings, evenings, weekends, and holidays. Must be able to work Saturdays.

Essential Job Functions

(Reasonable accommodations may be made to enable individuals with disabilities to perform these functions).

• Lead all back-of-house operations during assigned shifts
• Ensure food quality, recipe accuracy, speed, and consistency
• Enforce all food safety, sanitation, and health regulations
• Train, coach, and develop kitchen team members and leaders
• Manage labor, productivity, and kitchen staffing plans
• Maintain inventory levels, ordering, food cost control, and waste tracking
• Oversee equipment use, maintenance, and safety procedures
• Partner with Front of House leadership to ensure smooth service flow
• Monitor performance metrics and implement continuous improvement
• Support opening, transition, and closing procedures

Leadership Requirements

• Demonstrate strong leadership by setting the example in attitude, work ethic, and professionalism.
• Support team members during busy shifts while maintaining a calm and positive presence.
• Communicate clearly and effectively with kitchen staff, front-of-house leaders, and upper management.
• Foster open communication so team members feel comfortable asking questions and sharing ideas.
• Maintain strong organization and time management during high-volume operations.

Physical & Work Environment Requirements (ADA Compliant)

• Stand and walk for extended periods
• Lift up to 50 lbs with or without accommodation
• Bend, reach, and move throughout kitchen workstations
• Work in a fast-paced, hot, and noisy environment

Required Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States.
• 2+ years leadership experience in food service, hospitality, or similar field preferred.
• Strong communication, coaching, and organizational skills.
• Ability to work a flexible schedule, including weekends and holidays.

Compensation & Benefits

• Competitive hourly pay within the range listed above (MA Pay Transparency Compliant)
• Paid training and leadership development
• Free meals
• Scholarship opportunities (where applicable)
• Career growth opportunities within Chick-fil-A
• Closed on Sunday

Equal Employment Opportunity Statement

Chick-fil-A Westborough is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other protected status under federal, state, or local law.

Pay Transparency Notice (Massachusetts)

In compliance with Massachusetts law, this posting includes the pay range the employer reasonably and in good faith expects to pay for this role at the time of posting. Actual compensation will be based on experience, qualifications, and availability.

Employment Eligibility

Employment is contingent upon verification of identity and authorization to work in the United States as required by federal law.

REQUIREMENTS

• Must have a source of reliable transportation

Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they’re happy because of easy access to chicken nuggets, or maybe it’s because they simply love serving customers. We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that we’d love to meet you.