Laverton |Operations Manager

Opportunity to lead our world-class operations

DHL Supply Chain is proud to announce our official partnership with Mercedes‑Benz, bringing together two global leaders committed to innovation, quality, and operational excellence. As the world’s leading contract logistics provider, DHL delivers customised transport and supply chain solutions across a wide range of industries—and now, we're expanding our team to support this exciting new collaboration.

At DHL, we put safety, people, excellence, and sustainability at the heart of everything we do. We combine our global expertise with strong local capability to create an environment where our teams can grow, contribute, and deliver outstanding results. In this fast-paced role, you will be responsible for the following key tasks:

We are seeking an experienced Site Operations Manager to oversee the daily operations at our [insert location] site. The ideal candidate will be responsible for ensuring efficient and effective management of all operational activities, driving performance, and maintaining high standards of service delivery for our valued customers. A dynamic role, where everyday is different, your duties will include:

• Manage and control operations for the customer, ensuring a safe working environment coupled with cost effective operational activities
• Ensuring customer satisfaction through excellent service delivery
• Build and maintain positive relationships with customer and stakeholders, both internal and external
• Maintain location and inventory accuracy and increase productivity streams
• Ensure customer's annual business plan including revenue, profit and service levels are met, and correct action is taken to rectify

DHL Supply Chain Australia is a Great Place to Work

At DHL, we deliver results without compromising on respect, valuing each other's differences while recognizing individual strengths. People are our greatest strength and we strive to ensure that careers here are satisfying and successful. By joining us, you are joining a company that offers limitless opportunities and a supportive work environment where employees are given the tools and training they need to learn and grow.

The diversity of our team mirrors the diversity of our customers and the communities we're a part of. We promote an inclusive environment – guided by mutual respect, openness, honesty, trust, and cooperation.

Beyond our supportive culture, we also offer our employees:

• World class training programs to enhance your skills and support your career advancement.
• Rewarding employee engagement opportunities such as site events, volunteer work, competitions, and recognition programs such as Service Awards, Employee of the Month and Employee of the Year.
• A competitive salary and benefits package, including annual bonuses and merit reviews to recognize your contributions.
• Eligible employees can purchase DHL Group shares at a discounted rate
• Impressive staff discounts with many of our customers and access to Perkbox which provides discounts with various retailers and services.
• A commitment to work-life balance, with flexible working arrangements tailored to individual role requirements.

DHL is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring quality service and productive outcomes for all. DHL will support flexible working arrangements that are tailored to the individual role requirements.

To be successful in this role, you will have:

• Superior knowledge and proven experience of warehouse operations within a 3PL environment
• Experience in leading and managing a team across daily operations, development, and succession planning
• Exceptional end to end knowledge of supply chain operations, with a background in labour planning, cost management and improvement opportunities
• Excellent people management skills with the ability to influence across a broad spectrum of internal and external stakeholders
• Outstanding customer relationship attributes and a commitment to delivering a high level of customer service
• Highly developed conflict resolution and negotiation skills
• Experience with WMS systems- ideally Manhattan

If you are ready to take on this exciting opportunity and contribute to our success whilst building your career within a global organisation, apply now!

Please be aware that DHL Group will never ask for payment for interviews, certifications, or any part of the hiring process.