Library Assistant - Part-Time
Posted on March 14, 2025 by CITY OF MANITOWOC
- Manitowoc, United States of America
- $18.0 - $21.0
- Part Time
Thank you for considering the City of Manitowoc in your career search! It's a great City to live in and to work in! .
The City of Manitowoc is an equal opportunity employer, in compliance with the Americans with Disabilities Act. The City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
The City of Manitowoc ONLY accepts online applications for current openings.
- We do not accept paper applications or emailed resumes.
Manitowoc Public Library is accepting applications for a Library Assistant to join our Public Services team and support service desk operations. We are looking for someone who enjoys working with the public and is skilled in customer service, problem-solving, and technology. This position is part time, working 20 hours per week during the day, evening, and weekend (on rotation).
Provides outstanding customer service to maintain the smooth and orderly operation of library collections and services. Provides basic clerical support. Requires a high level of public contact, strong multi-tasking abilities and has opportunities to assist or lead on various projects. To ensure success, the employee will uphold the established core competencies of communication/customer service, professionalism/leadership, productivity/teamwork/attendance, job knowledge and following policies and procedures.
Responsibilities
- CUSTOMER SERVICE/CLERICAL: Provides direct or indirect assistance to customers; provides routine and administrative tasks
- Delivers excellent customer service to patrons in person, over the phone, and/or via email; striving for interactions that are accurate, thorough, timely and personalized
- Demonstrates a broad knowledge of library collections, services and resources, both in person and online
- Capitalizes on opportunities to promote and upsell services to patrons, including, but not limited to programs, online databases, collections, etc.
- Provides reader’s advisory services
- Provides customers with basic technology assistance, including, but not limited to computer use (hardware and software), printing, mobile devices and other office equipment
- Provides limited research and genealogy assistance
- Utilizes payment management systems
- Enforces the library’s policies and procedures and works to support safety and security of the library building and grounds
- SPECIAL PROJECTS: Participates in secondary duties and professional development opportunities
- Assists in duties and projects related to the functions and responsibilities of the department
- Assists in developing and implementation of library programming
Qualifications
EDUCATION & EXPERIENCE:
- High school diploma or GED; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities
- Preferred: Three to five years related experience; associate's degree
Knowledge, Skills, & Abilities
- Strong verbal and written communication skills
- Ability to represent the library in a responsible, professional and trustworthy manner
- Ability to adapt to changes in the work environment
- Ability to maintain a calm demeanor under stressful or unsettling circumstances
- Ability to follow detailed verbal and written instructions
- Ability to work independently with minimal supervision
- Ability to work efficiently while paying close attention to detail
- Ability to multitask and prioritize
- Ability to assess users’ needs and provide assistance
- Ability to establish and maintain cooperative and courteous working relationships with staff and the public
- Ability to meet the flexible scheduling needs of the library
- General mathematics skills
- Basic general computer skills, including keyboarding, word processing and email
- Ability to use library and general office equipment, including computer, printer, photocopier and telephone
The City anticipates filling these positions pending Committee approval and funding.
THE CITY OF MANITOWOC PARTICIPATES IN E-VERIFY. FOR INFORMATION ABOUT E-VERIFY, PLEASE VISIT http://www.uscis.gov/e-verify.
The City of Manitowoc is a qualifying Public Service Loan Forgiveness organization.
Advertised until:
April 13, 2025
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