Loan Servicing Representative Ii

The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60+ days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.The Loan Servicing Representative II (LSR II) is a critical role within Servicing Solutions working to resolve accounts potentially 31 to 60+ days past due. This role is pivotal in preventing loan losses through progressive collection efforts. Ideal candidates will have strong negotiation skills working to bring accounts current with a combination of payments and available tools to assist customers.

Job Duties:

• Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
• Negotiate with customers to create payment solutions based on individual circumstances.
• Meet and exceed daily goals and monthly goals.
• Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
• Demonstrates ability to be a team player.
• Collect accounts that are past due.
• Bring delinquency down in assigned queue and overall delinquency.
• Conduct skip-tracing activity to generate potential leads on customer or collateral.
• Handle high volume of calls in a high stress environment.
• Meet quality assurance and productivity standards