Marketing Campaign Manager

As a member of Snöball, you'll join a dedicated team passionate about innovation in event marketing. Reporting to the Director of Customer Success, you'll work closely with all departments to drive our mission and contribute to our clients’ growth.

Your Role

We are seeking a detail-oriented, creative, and strategic Campaign Manager to help drive registration for our event marketer clients. The successful candidate will be responsible for:

• Marketing Campaign Management: The Campaign Manager responsible for end-to-end project management for client peer-to-peer referral marketing campaigns.
• Campaign Strategy: The Campaign Manager is the client’s point of contact and acts as the client’s trusted advisor, recommending campaign timelines, content, and general best practices from kickoff to closing.
• Content Creation: In collaboration with the client, develop and produce high-quality content, including email and social media copy, and graphic assets designed to generate referrals and convert into new registrations
• Campaign Monitoring and Analytics: Monitor and analyze campaign performance metrics, providing insights and recommendations for continuous campaign improvement.
• Provide Top Tier Client Support: Promptly respond to client queries and requests through Snöball’s ticket management system, escalating when appropriate to the Director, Customer Success or internal IT team, following up as necessary.

Collaboration: Work closely with the sales, product, and IT teams to ensure campaign success, client satisfaction, and contract renewal.

Skills and Knowledge

The ideal candidate will have:

• Proven experience managing multiple concurrent multi-phase customer projects, preferably in the event management or marketing realms.
• The ability to keep pace with the fast-moving events industry, and adapt to the workload peaks and valleys.
• Outstanding client-facing skills - the Campaign Manager provides advice and best practices to the client, and collaborates closely with them to plan and execute campaigns.
• A bias for action - Snöball clients are event marketers who live and die by their project timeline, and we support them.
• Impeccable English-language writing, editing, and proofreading skills.
• A collaborative mindset - as a team we work together and with our clients to find a quick solution to any problem!
• Ability to create visually appealing content using design tools (e.g., Canva,).
• The ability to convey complex technical concepts to non-technical people, as well as to communicate and translate customer requirements to our technical team.
• Although Snöball’s clientele are located around the world, the Campaign Manager will be required to be available during Eastern Standard Time business hours to support our North American clients.
• The ability to leverage AI technology to innovate and maximize efficiency.
• Knowledge of event marketing and the events industry is a plus.

Additional Qualities

• A creative and strategic thinker. To you, the “why” is just as important as the “how”.
• Ability to work independently and manage multiple projects simultaneously.
• Strong attention to detail and commitment to quality.
• Adaptability and willingness to learn in a fast-paced environment.
• Positive and proactive attitude, with a sense of humor that aligns with our fun work culture.

Our Values

At Snöball, our core values are the foundation of our work culture:

• People at the core: We recognize that people are at the heart of everything we do to achieve business goals.
• Crystal clear: Transparency is a core value in every facet of our operations both internally and externally. We are dedicated to integrity and accountability. By embedding transparency in our culture, we build trust, drive innovation, and achieve excellence together.
• Creativity and innovation: We focus on continuous improvement which means we are always refining our methods to deliver superior outcomes. We combine our inventive spirit with a results-driven mindset, ensuring that every initiative we undertake is designed to deliver results.

Collaborative: Going the extra mile for our clients as well as internally to ensure we deliver results and provide a supportive and fun collaborative relationship.

Job Type: Full-time

Pay: Php395.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Email marketing campaign: 1 year (Preferred)
• Social media marketing: 1 year (Preferred)

Work Location: Remote