Med Spa Receptionist

Med Spa Receptionist – Zenova Med Spa

Location: St. Charles, IL

Position Type: Part-Time or Full-Time

Compensation: Competitive Hourly + High-Earning Sales Commissions.

Overview

Zenova Med Spa is seeking a high-performing, sales-focused Med Spa Receptionist to be the face of our luxury aesthetic practice. This isn’t just a front desk job—it’s a dynamic role for someone who knows how to drive revenue, close leads, and deliver a 5-star client experience from the moment a patient walks through the door.

The ideal candidate has at least 2 years of experience in a med spa or high-end aesthetic practice, with a proven track record in selling services, skincare products, memberships, and packages. You’ll play a key role in turning inquiries into booked appointments, building client loyalty, and supporting the growth of our premium brand.

Key Responsibilities

Sales & Lead Conversion

• Follow up with warm leads from inquiries, referrals, and events.

• Confidently educate and convert clients into appointments, packages, or memberships.

• Proactively upsell skincare, IVs, or add-ons based on client needs and goals.

• Track conversions and meet or exceed monthly revenue and sales targets.

Client Experience & Front Desk Operations

• Provide a luxury-level welcome and check-in/out experience for every guest.

• Manage all communication channels (calls, texts, emails) using Zenoti or similar platform.

• Schedule, reschedule, and coordinate appointments with efficiency and grace.

• Support providers by managing patient flow and ensuring room readiness.

Billing, Retail, and Inventory

• Process all payments, deposits, and transactions accurately.

• Guide clients through skincare recommendations and complete point-of-sale product sales.

• Monitor and restock inventory for retail displays and front desk materials.

Required Qualifications

• Minimum 2 years of experience in a medical spa or luxury aesthetic clinic (required).

• Proven success in sales—with a strong history of meeting or exceeding sales targets in aesthetics, wellness, or beauty industries.

• Deep knowledge of Botox, fillers, Hydrafacials, microneedling, chemical peels, laser hair removal, and IV therapy.

• Confident in guiding treatment conversations and recommending the right services.

• Excellent communicator with a warm, persuasive, and professional presence.

• Tech-proficient: Comfortable using platforms like Zenoti, Boulevard, Aesthetic Record, or similar.

• Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

• Passion for aesthetics, skincare, and helping clients look and feel their best.

What We Offer

• Strong commission structure on services, packages, memberships, and retail sales

• Ongoing training in aesthetic treatments and sales techniques

• Supportive team culture with opportunities for advancement

• A beautiful, upscale environment where your performance is celebrated

Are you a proven sales performer who thrives in aesthetics? Join Zenova Med Spa and grow with a team that values luxury, transformation, and results.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have experience with sales in the med spa industry?

Experience:

• Med spa front desk : 1 year (Preferred)

Ability to Commute:

• Saint Charles, IL 60174 (Required)

Ability to Relocate:

• Saint Charles, IL 60174: Relocate before starting work (Preferred)

Work Location: In person