Medical Administrator

Job Description: Medical Administrator/Receptionist

Location: Scarborough

About Us:
U Vision Group (UVG) aspires to seamlessly blend advanced vision care and aesthetic services, fostering improved lives, self-confidence, and well-being for our patients. We are a dynamic and innovative organization that values a positive work culture and is dedicated to the growth and development of our employees. We deliver outstanding services to our patients by embracing continuous improvement and adaptability.

Position Overview:
We are seeking a highly skilled and compassionate Medical Administrator/Receptionist to join our dynamic eye care team. The successful candidate will play a critical role in patient care, working closely with ophthalmologists, optometrists, and other healthcare professionals to provide comprehensive care to patients of all ages.

Key Responsibilities:

• Complete accurate documentation of patient visits.
• Maintain confidentiality of all doctors, optometrists, opticians, staff, and patient information.
• Manage business inventory by checking supplies, scheduling equipment, and performing maintenance repairs.
• Coordinate and book appointments.
• Ensure patient files are updated, including necessary attachments.
• Liaise internally and externally with clinics/hospitals to ensure bookings and files are complete.
• Maintain and report surgical inventory (e.g., lenses).
• Greet and attend to patients in person and over the phone.
• Schedule appointments on the EMR system for doctors, optometrists, and patients.
• Professionally assist doctors, staff, visitors, and patients.
• Answer phone calls in a professional and courteous manner.
• Provide eye care information to patients as needed.
• Liaise between departments with discretion and professionalism.
• Communicate medical results to patients under clinical supervision.
• Adhere to policy and procedures during all activities.
• Handle daily reporting and communication through fax/email to referral doctors, optometrists, hospitals, and offices.
• Perform all duties within HIPAA regulations.
• Operate ophthalmic instruments and/or equipment (training will be provided).
• Assist in various departments, including the front desk, diagnostic rooms, exam rooms, OR rooms, and customer care.

Qualifications & Experience Required:

• Fluent English language skills (any additional language is an asset).
• Bachelor’s degree or 2-year diploma in a related field, or an acceptable combination of education and experience.
• 2 years of experience in a healthcare setting.
• Experience in the field of ophthalmology is preferred.
• Previous experience at an ophthalmic clinic is a strong asset.
• Knowledge of OSCAR EMR is a strong asset.
• Administrative experience working with data and files in a fast-paced environment, preferably in healthcare.
• Inventory experience is an asset.
• Excellent communication skills, both oral and written, and proficient computer skills.
• Positive attitude, pleasant and professional manner in person and over the phone.
• Alignment with company values.
• Availability to work evenings and weekends as needed.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From $19.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Education:

• Bachelor's Degree (preferred)

Experience:

• Medical Office Receptionists: 1 year (required)
• Patient care: 1 year (required)

Work Location: In person