Medical Office Assistant

About Regain Rehab Centre
Regain Rehab Centre is a multidisciplinary clinic located in the North Brampton Medical Centre in Ontario. Its team of licensed professionals offers an integrated, evidence-based approach to managing various injuries and musculoskeletal conditions and mental health.

Job Summary
We are seeking a professional, organized, and compassionate Medical Office Assistant to join our dynamic team. You will serve as the first point of contact for patients and play a critical role in ensuring efficient clinic operations.

Responsibilities

• Manage and update patient records using CRM and EMR systems ( Jane, or TELUS preferred)
• Greet patients warmly and manage phone, email, and in-person communications
• Schedule appointments based on patient treatment plans
• Verify patient information and insurance details prior to appointments
• Submit insurance claims through TELUS portals (EHC, HCAI, WSIB)
• Address billing inquiries and manage payment processing
• Prepare examination rooms and maintain cleanliness of clinic spaces
• Sterilize medical equipment and restock clinical supplies
• Perform light laundry and support overall hygiene and sanitation protocols
• Send appointment reminders and coordinate patient follow-ups
• Assist with patient education, community wellness events, and clinic outreach
• Provide administrative support to clinical staff as required
• Excellent and professional communication skills.

Requirements

• Bachelor’s degree in Healthcare Administration or related field
• Minimum 1 year of experience as a Medical Office Assistant or in a similar healthcare role
• Strong understanding of medical terminology and front desk procedures
• Proficiency with EMR systems (experience with Jane, or TELUS is an asset)
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent communication and interpersonal skills
• Highly organized and capable of multitasking in a fast-paced environment
• Maintains strict confidentiality and professionalism

Job Type: Part-time

Pay: $17.60-$18.50 per hour

Expected hours: 24 – 32 per week

Benefits:

• On-site parking

Ability to commute/relocate:

• Brampton, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Physio clinic admin: 1 year (required)

Language:

• Punjabi (required)

Work Location: In person