Medical Receptionist

Mahora Medical is seeking a star Medical Receptionist who brings warmth, professionalism, and a passion for customer service to be the welcoming face of our clinic.

About Us

Mahora Medical is a high-growth, innovative primary healthcare provider in the Mahora community and beyond. Our vision is nationwide: ensuring New Zealand residents and international visitors can access timely, cost-effective care, delivered at the point of need so people can get on with their lives.

We are guided by values of unity, respect, caring, future-focus, and innovation. With over 40 years of history in the community, our dynamic team delivers proactive and chronic care through a unique model that differs from traditional clinics. We offer seamless, nationwide funded care and invest in ongoing training for all staff.

Mahora Medical is embedded in the long run - the team are NZ trained and you aren’t faced with frequent changes in the core team. They are a diverse range of highly selected individuals who speak a range of other languages including Te Reo, Malay, Malayalam, Mandarin, Spanish and more!

The Role

As the Medical Receptionist, you’ll be the first point of contact for patients and visitors, helping to create a welcoming, efficient, and caring environment - “going the extra mile” is our philosophy. You’ll work closely with our clinical and administrative teams, handling a variety of responsibilities including:

• Welcoming and assisting patients and visitors to ensure a friendly and efficient front desk experience
• Managing phone calls, appointments, patient registration, and updates in the practice management system
• Maintaining patient confidentiality and following privacy/security protocols at all times
• Monitoring and keeping the waiting room clean, informing patients of delays, and supporting those needing extra care
• Processing payments, reconciling banking, and accurately handling patient subsidies and documentation
• Completing filing, mail, scanning, and supply management to support smooth office operations
• Participating in training, meetings, and other duties as needed to maintain effective clinic service

What We’re Looking For

You may have experience in customer facing positions in retail or hospitality for example and be looking to use your skills in a new industry, or you may be currently working in the health industry but interested in working in a new environment. In addition to 1 person on a fulltime basis, we are also open to considering 2 people job sharing the position with one person working morning hours each day (8am – 1pm) and the other the afternoon hours each day (12pm – 5pm).

• Service mindset: You genuinely care about people and want to make a difference
• Adaptability: You thrive in a fast-paced, changing environment and are open to new ideas
• Team player: You work well with others and value unity and respect
• Attention to detail: You’re organised and reliable, with strong communication skills
• Tech-savvy: Comfortable with digital tools and open to learning new systems

Why Join Us?

• Be part of a startup with a bold vision and strong values
• Dedicated onboarding programme to help you succeed
• Opportunities for growth and development - we invest in our people
• Employee health benefits after 2 years of service
• Supportive, positive team culture - we work together and celebrate success.

Applications close 26th October 2025. However, we will be shortlisting and interviewing appropriate candidates as applications are received. If you are interested in this position, please apply today!