Medical Receptionist

About Pulse Heart Institute

MultiCare’s Pulse Heart Institute is a physician led institute with multi-specialty partnership with Cardiothoracic surgery, vascular and cardiovascular service lines. Our team and state-of-the-art programs create a world-class health care organization and the destination center for cardiac, thoracic, and vascular care with complex structural heart disease and interventions, advanced heart failure service as well as advanced imaging with cutting edge technologies.

FTE: 1.0, Shift: Days, Schedule: Mon-Fri 8 hour shifts. Primary location is Tacoma Clinic but occasional travel to other locations for coverage (Puyallup, Auburn, Olympia)

Position Summary

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. Duties include variations of, receptionist duties—greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts include patients, families, co-workers, physicians and the general public.

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

Why Choose Pulse?

• Physician-led care – Led by clinicians who understand patient needs firsthand, ensuring decisions are grounded in expertise and collaboration

• Mission-driven – We simplify the complexities of cardiovascular care and put patients at the center of every decision

• Proven excellence – Pulse units across MultiCare received the 2025 Chest Pain – MI Registry™ Platinum Performance Achievement Award — the only facilities in Washington to earn this distinction

• People-first culture – We invest in our teams through professional development, supportive leadership and a workplace where caregivers can learn, grow and succeed

• Culture of belonging – Every caregiver is valued, supported and included — belonging is the foundation of how we work and grow

• Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.47 - $30.89 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.