Medical Receptionist/Administrator

Overview
We are seeking a dedicated Medical Receptionist to join our healthcare team.

As a Patient Care Coordinator, your key responsibility is to provide top-tier, concierge-level service to our patients. In this role, you will be the primary representative of the practice, serving as the essential connection between our patients and healthcare providers. Your role is critical to the clinic’s success by ensuring excellent customer service, clear communication, and effective time management.

Responsibilities

• Welcome and greet customers upon arrival.
• Handle incoming and outgoing phone calls, including appointment scheduling, follow-ups, and recalls.
• Coordinate appointment bookings for the clinic.
• Manage and prioritize incoming phone calls, ensuring timely message delivery and return calls.
• Handle invoicing and product receipt.
• Process incoming mail, manage payments, and distribute mail as needed.
• Order and manage product sales.
• Perform general office and administrative tasks.
• Conduct follow-up activities with customers and other leads.
• Enter customer information into the back-office system accurately.
• Ensure proper processing of all clinic-related forms, such as customer records, financial documentation, and insurance forms.
• Maintain and manage the customer database and call lists.
• Submit and follow up on insurance claims as applicable.
• Oversee account receivables and payables.
• Provide assistance to practitioners as needed.
• Perform various cleaning duties to maintain a tidy and organized work environment.
• Undertake any other duties as assigned.

Qualifications

Desired Qualifications:

• A High School diploma or equivalent is required.
• A minimum of 1 years of prior office experience working in a medical clinic or a student of Medical Office Administration.
• Experience in MVA, WSIB,EHC billing.
• Experience in Universal software.
• Must be highly organized with strong multitasking abilities.
• Excellent verbal and written communication skills in English are essential.
• Proficiency in Punjabi, Hindi, Tamil, Malayalam and English is preferred.
• Proficiency in MS Office and good computer and keyboarding skills are required.
• Must be self-motivated and highly organized.

Job Type: Part-time

Pay: $17.60-$18.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• Flexible schedule
• On-site parking

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (required)
• Office experience: 1 year (required)

Language:

• English (required)

Work Location: In person