Member Concierge

Now Hiring: Member Concierge (Full-Time & Part-Time) - Leesburg, VA

Pay: $15–$17/hr + Tips + Membership Sales Incentives

Be the Face of a Luxury Men’s Grooming Experience.

At Hammer & Nails, we don’t just cut hair — we elevate men's grooming into a luxury experience. From precision cuts to premium spa services, our shops are designed to feel exclusive, refined, and unforgettable.

We’re growing fast in Northern Virginia, and we’re searching for charismatic, service-driven Member Concierges who love connecting with people and delivering top-tier hospitality.

If you enjoy making people feel welcomed, valued, and taken care of — this is YOUR role.

Why You’ll Love Working with Us - A Luxury Environment Where You Shine

• You’re the first impression — and the heartbeat — of the shop
• A calm, upscale setting (no chaos, no drama)
• Affluent clientele who appreciate great service

Stable, Competitive Pay

• $15–$17/hr base pay
• Tips + performance incentives
• Consistent hours and consistent traffic

Part-Time or Full-Time Options

• Part-Time: 20–25 hours/week

Must be available weekdays + weekends

• Full-Time: Available for candidates seeking long-term growth

Growth You Can Actually See

• Leadership development
• Opportunities for expanded hours
• Career paths within the Hammer & Nails brand

What You’ll Do

As a Member Concierge, you are the host, guide, and vibe curator of the shop:

✔ Warmly welcome every guest and member, ensuring an elevated first impression
✔ Assist guests in scheduling their grooming services and memberships
✔ Provide personalized service recommendations (spa, grooming, memberships)
✔ Manage check-ins, payments, reservations, and membership inquiries
✔ Support celebrations, special occasions, and VIP experiences
✔ Maintain deep knowledge of services, products, and shop events
✔ Collaborate with barbers, techs, and management to keep everything running smoothly
✔ Keep the front-of-house polished, organized, and brand-aligned

Who Thrives in This Role?

You’ll be an ideal fit if you:

Love hospitality or guest experience
Have salon, spa, barbershop, fitness, or wellness front-desk experience
Enjoy greeting, connecting, and serving people
Are organized, polished, and professional
Thrive in a fast-paced, upscale environment
Want a role where personality and warmth matter just as much as skills

Experience is a plus — but attitude and customer care instincts matter most.

What We’re Looking For

• Strong communication and interpersonal skills
• Professional, polished appearance
• Ability to multitask with grace
• Comfort working weekends and some weekdays (PT)
• Reliable, team-oriented, and customer-obsessed
• Prior customer service or front-desk experience (salon/spa preferred but not required)

Ready to Join a Team That Delivers Luxury Every Day?

Hammer & Nails Leesburg and Gainesville are hiring now.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person